Robert Council
The Bronx,NY
Summary
Experienced pest control professional with 20+ years focused on preventing and eliminating infections for residential and commercial customers. Well-versed in applying chemicals and using fumigants safely. Excellent skills in interpersonal communication, customer service and sales. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.
Overview
25
25
years of professional experience
Work History
Commercial Applicator
Rentokil Pest Control
07.2015 - Current
- Inspected commercial and residential buildings and structures for pest issues.
- Fostered excellent service leading to positive online reviews.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Adhered to most stringent safety procedures when applying chemicals.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Supervisory Specialist
Third Avenue Family Service Center
01.2007 - 08.2014
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Kept files, logs and records updated with latest information.
- Developed and implemented customer service policies to enhance satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Shop Steward Caretaker
NYCHA
07.1998 - 09.2007
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Developed new promotional campaigns to attract new customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Education
No Degree - Hazardous Material
NYS-DEC Division of Solid Waste
Queens, NY01.2011
High School Diploma -
Morris High School
The Bronx, NY01.1983
Skills
- Tools and Equipment
- Equipment Cleaning and Maintenance
- Pesticide Application
- Project Deadlines
- Client Requirements
- Resident Satisfaction
- Public Health
- Key Performance Indicators (KPI)
- Information Protection
- Customer Service
- Guest Registration
- Evidentiary Reporting
Timeline
Commercial Applicator
Rentokil Pest Control
07.2015 - Current
Supervisory Specialist
Third Avenue Family Service Center
01.2007 - 08.2014
Shop Steward Caretaker
NYCHA
07.1998 - 09.2007
No Degree - Hazardous Material
NYS-DEC Division of Solid Waste
High School Diploma -
Morris High School