Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Cowing

Middleboro,MA

Summary

Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Delivery Associate

Four Square Ventures
12.2022 - Current
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
  • Streamlined package handling by organizing parcels for efficient loading and unloading.
  • Increased repeat business by providing exceptional customer service during each interaction.
  • Resolved customer inquiries promptly, directing them to the appropriate department when necessary.

City Letter Carrier

United States Post Office
06.2021 - 12.2022
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
  • Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Delivered packages and mail to business and people in local area.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Planned and cased mail in sequence of delivery for designated route.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Handled mail and packages with care to prevent damage during delivery.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.

Operations Assistant

Dick's Sporting Goods, Inc
11.2019 - 06.2020
  • Streamlined operations by implementing efficient inventory management systems.
  • Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
  • Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Conducted regular audits of physical inventory counts, identifying discrepancies early on for quick resolution.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Promptly addressed customer inquiries and complaints to foster swift resolution.

Education

High School Diploma -

Bristol County Agricultural Highschool
Dighton, MA
2019

Skills

  • Stress Management
  • Conflict Resolution
  • Decision Making
  • Time Management
  • Attention to Detail
  • Customer Service
  • Deadline Adherence
  • Dispatch Communication
  • Positive Attitude
  • Client Relationship Management
  • Dependable and Reliable
  • Time Management Skills

Certification

OSHA Certified

Timeline

Delivery Associate

Four Square Ventures
12.2022 - Current

City Letter Carrier

United States Post Office
06.2021 - 12.2022

Operations Assistant

Dick's Sporting Goods, Inc
11.2019 - 06.2020

High School Diploma -

Bristol County Agricultural Highschool

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Robert Cowing