Robert Cox
Philadelphia,PA
Summary
Hardworking and reliable with a strong ability in leadership and communication. I'm passionate about responsible gaming and player protection, and with vast knowledge in the gambling and sports industry, I have shown to be highly organized, proactive and punctual with a team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Responsible Gaming Analyst
Rush Street Interactive
03.2022 - Current
- Monitored online chats, emails and inbound calls from player support agents to verify compliance with responsible gaming procedures and policies.
- Communicated with players following a responsible gaming concern in a professional and timely fashion, while using the responsible gaming policies to help make decisions on the best course of action.
- Helped develop and oversee Responsible Gaming training programs for operations departments.
- Helped with responses to regulatory complaints by answering requests in a professional and timely fashion.
Player Support Lead
Rush Street Interactive
06.2021 - 03.2022
- Monitoring agents interactions to ensure fast and friendly but accurate answers are given to players.
- Escalating issues to the proper branches of management, or when necessary game providers and Kambi.
- Motivating our team to provide exceptional service.
- Keeping great organization to stay on top of the latest promotions and prize loads for players.
Player Support Agent
Rush Street Interactive
08.2020 - 06.2021
- Delivered fast, friendly and knowledgeable service to players for a variety of different questions about the site.
- Worked with customer service supervisors to resolve customer concerns.
- Maximizing organization skills to work in a fast paced environment
- Assisting via telephone to understand user problems, ask probing questions to locate root causes and then provide solutions.
Delivery Driver
Downtown Pizza
05.2019 - 08.2020
- Delivered food in a safe and timely manner.
- Responsibly handle cash and card transactions upon delivery as needed.
- Check orders before delivering to ensure the items were correct and the charges were accurate.
- Follow road and traffic regulations.
Education
Accounting
Rowan University
Glassboro, NJAccounting
Rowan College At Burlington County
Pemberton, NJHigh School Diploma -
Burlington Township High School
Burlington, NJ06.2014
Skills
- Communication
- Adaptability
- Problem Solving
- Proficient with computers and mobile devices
- Ability to work in fast-paced environment
Timeline
Responsible Gaming Analyst
Rush Street Interactive
03.2022 - Current
Player Support Lead
Rush Street Interactive
06.2021 - 03.2022
Player Support Agent
Rush Street Interactive
08.2020 - 06.2021
Delivery Driver
Downtown Pizza
05.2019 - 08.2020
Accounting
Rowan University
Accounting
Rowan College At Burlington County
High School Diploma -
Burlington Township High School
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