Robert Coyle
Eagle Pass,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Sales
Harbor Freight Tools USA, Inc
09.2019 - 09.2024
- Provide a great experience for our customers
- Ensure items are in stock and priced correctly
- Maintain a safe, clean, and organized store
- Be a subject matter expert in your role and model adherence to standard operating procedures
- Understand and learn other aspects of store operations including stocking associate duties and responsibilities
- Drive and coach program execution and results in accordance with Standard Operating Procedure
- Serve as Leader on Duty as scheduled
- Other duties as assigned.
Assistant Store Manager
Tractor Supply Company
02.2017 - 09.2019
- Effective listener between customers and internal departments
- Maintained up-to-date knowledge of product and service changes
- Managed work flow to exceed quality service goals including freight flow process
- Devised and published metrics to measure the organization's success in delivering world class customer service
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- The model is to Work Hard, Have Fun, Make Money
- This leads to giving flawless but clear direction to associates for a well run store.
Department Manager
Lowes
05.2016 - 09.2016
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Trained staff on operating procedures and company services
- Updated customer orders from start to finish in an accurate and timely manner
- Maintained accurate records of past due customer account activity
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Assistant Store Manager
Lowes
09.2015 - 05.2016
- Effective liaison between customers and internal departments
- Maintained up-to-date knowledge of product and service changes
- Managed work flow to exceed quality service goals
- Devised and published metrics to measure the organization's success in delivering world class customer service
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Department Manager
Lowes
05.2015 - 08.2015
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and backed up other customer service managers
- Met all customer call guidelines including service levels, handle time and productivity
- Strong leader of customer support staff
- Trained staff on operating procedures and company services
- Identified individual development needs with appropriate training
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Deptartment Manager
Lowes
06.2008 - 06.2015
- Cross-trained and backed up other customer service managers
- Met all customer call guidelines including service levels, handle time and productivity
- Promptly responded to inquiries and requests from prospective customers
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Strong leader of customer support staff
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Trained staff on operating procedures and company services
- Provided accurate, specific and timely performance feedback for CSRs
- Managed work flow to exceed quality service goals.
Make Ready Rehab Coordinator
Alamo Service Pros
08.2014 - 05.2015
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Met all customer call guidelines including service levels, handle time and productivity
- Strong leader of customer support staff
- Provided accurate, specific and timely performance feedback for CSRs
- Updated customer orders from start to finish in an accurate and timely manner
- Maintained accurate records of past due customer account activity
- Managed work flow to exceed quality service goals.
Cashier/Customer Service Associate
Lowes
03.2003 - 06.2008
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Managed work flow to exceed quality service goals
- Devised and published metrics to measure the organization's success in delivering world class customer service
- Updated customer orders from start to finish in an accurate and timely manner
- Promptly responded to inquiries and requests from prospective customers
- Met all customer call guidelines including service levels, handle time and productivity.
Education
High School Diploma -
Ronald Reagan High School
San Antonio, TXN/A - Business Management
San Antonio College
San Antonio, TXSkills
- Retail Management (10 years)
- Team Management (10 years)
- Phone Etiquette (10 years)
- Store Management Experience (10 years)
- Assistant Manager Experience
- Loss Prevention
- Statistics
- Recruiting
- Freight Experience
- Merchandising
- Interviewing
- Inventory control
- Management
- Employment & labor law
- Cash handling
- Pricing
- Profit & Loss
- Mentoring
- Planograms
- Human Resources
- Sales Management
- Logistics
- Office Management
- Administrative Experience
- Research
Certification
- OSHA Certified
- Forklift Certification
Timeline
Assistant Store Manager/Sales
Harbor Freight Tools USA, Inc
09.2019 - 09.2024
Assistant Store Manager
Tractor Supply Company
02.2017 - 09.2019
Department Manager
Lowes
05.2016 - 09.2016
Assistant Store Manager
Lowes
09.2015 - 05.2016
Department Manager
Lowes
05.2015 - 08.2015
Make Ready Rehab Coordinator
Alamo Service Pros
08.2014 - 05.2015
Deptartment Manager
Lowes
06.2008 - 06.2015
Cashier/Customer Service Associate
Lowes
03.2003 - 06.2008
High School Diploma -
Ronald Reagan High School
N/A - Business Management
San Antonio College
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingSimilar Profiles
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