Robert Creamer
6014 Walnut Loop Rd APT #5306, Charlotte,NC
Summary
Competent technical support analyst well-versed in assisting users with diverse computer system, installation and workflow problems. Familiar with various operating systems and usability optimization. Effectively operates with tasks to troubleshoot and fix concerns.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Analyst
Environmental Systems Research Institute, ESRI
2022.12 - Current
- Analyzed issues to identify troubleshooting methods needed for proper resolution.
- Demonstrate understanding of cloud based deployments, such as AWS and Microsoft Azure.
- Maintained customer satisfaction of a perfect 5.0 out of 5.0 with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met performance metrics for factors such customer communication and case management guidelines, producing exceptional customer feedback.
Undergraduate Research
Virginia Tech
Blacksburg , VA
2022.01 - 2022.05
- Aided graduate students in data analysis for their research thesis regarding acid rain affect on fresh water.
- Performed complete solution of troubleshooting, installations and other services using various software such as ArcGIS & LiDAR.
- Observed staff to study daily tasks regarding information processing and performance to better understand system needs.
Education
Bachelor of Science - Environmental Informatics
Virginia Tech
Blacksburg, VA 2018.08 - 2022.12
Skills
- Enterprise Systems
- Strong analytical skills
- Collaboration and team building
- Highly motivated
Timeline
Technical Support Analyst
Environmental Systems Research Institute, ESRI
2022.12 - Current
Undergraduate Research
Virginia Tech
2022.01 - 2022.05
Bachelor of Science - Environmental Informatics
Virginia Tech
2018.08 - 2022.12
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