Robert Crenshaw
Round Rock,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Disability Examiner 3
Disability Determination Services
03.2005 - 04.2024
- Ensured accurate benefit calculations for approved claims by meticulously reviewing medical, vocational, and financial documentation.
- Improved disability claim processing efficiency by applying thorough knowledge of Social Security Administration policies and procedures.
- Streamlined communication between internal departments by developing clear written correspondence related to case updates or requests for additional information.
- Assisted claimants in understanding their rights and responsibilities throughout the application process, enhancing customer satisfaction levels.
- Demonstrated adaptability when faced with policy changes or new legislation affecting evaluations of disability claims, adjusting processes as needed without sacrificing accuracy or efficiency.
- Enhanced team performance by providing ongoing training and support to junior examiners in interpreting complex medical information.
- Promoted inclusive work environment by actively participating in diversity initiatives and demonstrating respect for all colleagues regardless of background or ability level.
- Provided guidance to other examiners on interpreting various disability laws and regulations, ensuring consistent application across all cases.
Disability Examiner II
Disability Determination Services
01.2004 - 02.2005
- Maintained strong relationships with healthcare providers, obtaining relevant medical evidence necessary for informed decisions on disability claims.
- Reduced error rates by consistently applying critical thinking skills to analyze and interpret complex medical records and test results.
- Improved disability claim processing efficiency by applying thorough knowledge of Social Security Administration policies and procedures.
- Collaborated with vocational experts to determine appropriate job categories for claimants based on their skillset and limitations.
- Promoted inclusive work environment by actively participating in diversity initiatives and demonstrating respect for all colleagues regardless of background or ability level.
- Expedited decision-making process for disability claims by effectively managing a high-volume caseload under strict deadlines.
- Streamlined communication between internal departments by developing clear written correspondence related to case updates or requests for additional information.
- Fostered positive work environment through active participation in staff meetings, trainings, and professional development opportunities.
- Demonstrated adaptability when faced with policy changes or new legislation affecting evaluation of disability claims, adjusting processes as needed without sacrificing accuracy or efficiency.
Disability Examiner 1
Disability Determination Services
06.2002 - 12.2003
- Streamlined communication between internal departments by developing clear written correspondence related to case updates or requests for additional information.
- Collaborated with vocational experts to determine appropriate job categories for claimants based on their skillset and limitations.
- Collected functional and vocational information from customers to complete claims and legal files.
- Reviewed police reports and medical treatment records to determine the extent of the claimant's disability.
Education
Bachelor of Science - Social Work
University of Texas At Austin
Austin, TX12.1997
Skills
- Flexibility
- Assertiveness
- Influencing skills
- Medical Evaluation Expertise
- Interpret Medical Records
- Claims Investigation
- Critical Thinking
- Customer service and support
- Active Listening
- Coaching and Mentoring
- Records Review
- Client Interviewing
Timeline
Disability Examiner 3
Disability Determination Services
03.2005 - 04.2024
Disability Examiner II
Disability Determination Services
01.2004 - 02.2005
Disability Examiner 1
Disability Determination Services
06.2002 - 12.2003
Bachelor of Science - Social Work
University of Texas At Austin
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