ROBERT CROSS
Camden,OH
Summary
Seasoned Operations Director that uses data to optimize operations while leveraging technology. Able to adapt to changes both planned and unplanned to achieve service to customer while remaining fluid to both short term and long term direction from Executive Leadership.
Overview
18
18
years of professional experience
Work History
Director of Operations- General Merchandise Distribution
Meijer
Tipp City, OH
02.2018 - Current
- Oversaw Profit & Loss statement for an 800,000 sq, ft Distribution unit servicing 5 states and up to 96 stores with over 872 million in sales and over 37 million cases shipped annually
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
Director of Operations- Fresh & Frozen Food Distribution
Meijer
Tipp City OH
06.2011 - 02.2018
- Oversaw Profit & Loss statement for two distribution units servicing 5 states and up to 88 stores with 506 million in sales and 33.8 million cases annually
- Lead, developed and set operational metrics to achieve weekly, periodic, quarter & annual performance metrics to align with supply chain financial budgets
- This team was up to 350 hourly employees, 40 administrative and 17 Managers/Frontline Leaders
- During this time I also oversaw a 80,000 Sq Ft Expansion and was on a cross functional team to build a dairy processing facility that would service milk and culture dairy to 250 stores.
Unit Director In Training
Meijer
Tipp City, OH
03.2010 - 05.2011
- Responsible for various projects including attaining Lean Six Sigma Certification of Green belt
- Work on various personal development tasks that included full oversite of Tipp City Complex Profit/Loss statements, financial planning year to year and long term capital planning
- Projects included various assignments working Supply Chain Supply cost reduction, Repair & Maintenance Cost/Labor Reduction, clean up and ‘right-sizing’ ITS/Systems room and various other projects with the continuous improvement team.
- Championed continuous improvement initiatives within unit, actively seeking feedback from staff members and patients to inform positive change.
- Utilized data-driven decision making to identify areas for improvement within the complex performance metrics.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Operations Manager
Meijer Distribution
DF #802 General Merchandise, Tipp City, OH
03.2006 - 02.2010
- Responsible for inventory control, receiving, shipping, systematic control of WMS across various positions & shifts
- Warehouse was 800,000 Sq Ft
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Trained, coached and mentored staff to support smooth adoption of tSort Operations, Emergency Operations Support for Unit closed by Tornado damage
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cross dock and traditional fulfillment center that housed General Merchandise/HBC/Nutritional Items
- Responsible for executing goals and directives of unit and holding subordinates accountable and drive results for all aspects of financial performance
- Managed 300 + hourly Team Member along with 5 front line supervisors.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Education
Bachelor of Science - Operations Management
University of Dayton
Dayton, OH12.2004
Skills
- Trained in various HR & Enterprise software
- KPI Tracking
- Financial Oversight
- P&L Administration
- Project Management
- Lean Six Sigma Quality Systems
- Strategic Planning
- Process Improvement
- Leadership training
- Operations Oversight
- Strategic planning and execution
- Performance Analysis
Timeline
Director of Operations- General Merchandise Distribution
Meijer
02.2018 - Current
Director of Operations- Fresh & Frozen Food Distribution
Meijer
06.2011 - 02.2018
Unit Director In Training
Meijer
03.2010 - 05.2011
Operations Manager
Meijer Distribution
03.2006 - 02.2010
Bachelor of Science - Operations Management
University of Dayton