Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Robert Cruz

Homestead

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

17
17
years of professional experience

Work History

Warehouse Operations Associate

Medline Industries
02.2025 - Current
  • Operation Warehouse
  • Completing work orders for clients and customers
  • Experience with AI software Jenifer
  • High attention to detail
  • Fast pace, warehouse environment
  • Inventory Management
  • Loading company vehicles for next morning delivery
  • Managed inventory levels and organized stock in designated warehouse areas.
  • Operated forklifts and pallet jacks to move materials safely and efficiently.
  • Conducted regular inspections of equipment and reported maintenance needs promptly.
  • Collaborated with team members to ensure timely order fulfillment and shipping.
  • Maintained cleanliness and safety standards throughout the warehouse environment.
  • Performed regular maintenance checks on all material handling equipment used in the warehouse.
  • Packaged products securely for shipment, ensuring proper labeling and documentation.
  • Assembled custom orders quickly and accurately according to customer requests.
  • Assisted with loading and unloading trucks using a hand truck or dolly when needed.
  • Operated forklifts, pallet jacks, and other material handling equipment to move product within the warehouse.
  • Packed boxes and stock using organizational guidelines.

Package Handler

FedEx
11.2024 - 03.2025
  • Load FedEx Vehicles for Deliveries
  • Scanning Packages & Ensuring their Loaded Into The Correct Vehicles
  • Sorting Packages
  • Warehouse Worker
  • Temp
  • Loaded and unloaded packages using appropriate handling techniques.
  • Operated package sorting equipment to ensure efficient processing.
  • Maintained cleanliness and organization of work area throughout shifts.
  • Conducted routine inspections of packages for damage or discrepancies.
  • Followed safety protocols to minimize workplace hazards and injuries.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Inspected packages for damages or defects and recorded any issues found.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Labeled parcels accurately according to company guidelines.

Warehouse/Receiving

OriginPC/Corsair
02.2019 - 04.2024
  • Receiving PC parts and components
  • Forklift Operator
  • Inventory Specialist/counting and distribution of PC parts/Components.
  • Receiving truck and Management of pallets
  • Binning PC parts and components for customer installation
  • Shipping & Receiving
  • Knowledge of PC parts and components
  • RMA organization
  • Management of Warehouse
  • Inventory Management
  • Received incoming shipments and verified accuracy against packing lists.
  • Organized warehouse layout for efficient inventory management and accessibility.
  • Operated forklifts and pallet jacks to move products safely within the facility.
  • Conducted regular inspections of inventory for damage or discrepancies.
  • Collaborated with team members to ensure timely processing of incoming goods.
  • Maintained cleanliness and safety standards in the warehouse environment.
  • Assisted in training new employees on proper receiving procedures and equipment use.
  • Implemented best practices for inventory control and storage solutions within the warehouse.
  • Communicated effectively with other departments regarding product availability status and timely order fulfillment.
  • Verified shipment contents by comparing items to bills of lading, manifests, or other records.
  • Received and processed incoming shipments for accuracy and completeness; checked invoices against purchase orders.
  • Followed established safety guidelines at all times when operating machinery or moving materials around the warehouse.
  • Tracked and recorded sent and received work invoices.
  • Utilized shipping software to track and coordinate inventory, shipping and billing activities.
  • Transported materials using hand trucks or powered industrial vehicles safely within the facility.
  • Trained new hires on warehouse policies and procedures.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash.
  • Maintained accurate inventory levels through cycle counting procedures.
  • Performed regular inspections of equipment used for receiving operations; reported any malfunctions immediately.
  • Monitored stock levels and placed orders when necessary to maintain appropriate inventory levels.
  • Unloaded freight from trucks with the use of a forklift or pallet jack.
  • Ordered packing, shipping and material supplies to replenish inventories.

Call Center Specialist (ATT DirectTV)

Alorica
01.2016 - 01.2019
  • Customer Service/Support
  • Billing and Sales
  • Communications
  • Setting up new services
  • Managed inbound customer inquiries and provided accurate information.
  • Assisted customers with account issues and service requests.
  • Trained new staff on call handling procedures and tools.
  • Maintained knowledge of products and services for effective support.
  • Handled escalated calls to ensure customer satisfaction.
  • Provided feedback on process improvements to enhance service quality.
  • Assisted customers with product selection based on their needs and preferences.
  • Answered incoming calls promptly and professionally.
  • Greeted customers warmly and ascertained problem or reason for calling.
  • Ensured proper recording of all conversations related to customer service operations in the database system.
  • Monitored performance metrics such as average handling time per call, abandoned calls rate and other key indicators.

Youth Care Worker (temp)

CHS Medical Services
12.2016 - 03.2017
  • Provide supervision for children in government location.
  • Record keeping for all individuals taken responsibility for
  • Attend required training and other staff meetings as schedule.
  • Temporary
  • Supported youth in daily activities and personal development plans.
  • Monitored behavior and provided guidance during group sessions.
  • Documented behavioral observations and progress in care plans.
  • Assisted in crisis intervention to ensure a safe environment.
  • Maintained cleanliness of youth facilities and rooms.
  • Encouraged completion of daily chores and personal hygiene practices.

Logistics and delivery

Chef David Schwadron Catering
08.2015 - 12.2015
  • Organizing catering set-up
  • Delivering and ensuring catering events are complete
  • Driving company vehicles to and from location
  • Inventory Management
  • Warehouse Worker Management
  • Loading & Unloading Company Trucks
  • Stock & Restock Inventory
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Managed inventory and supplies to ensure materials were available when needed.

Technician

Comcast
06.2013 - 02.2015
  • Installation of Cables/Modems
  • Customer Service
  • Troubleshooting in multiple areas
  • Maintenance on company vehicles
  • Inventory Management
  • Installed and maintained cable systems for residential and commercial clients.
  • Diagnosed and resolved technical issues with telecommunications equipment.
  • Educated customers on product features and troubleshooting techniques.
  • Ensured compliance with safety standards during equipment installations and repairs.
  • Documented service calls and maintenance activities in company systems.

Cable Technician

Multiband
02.2012 - 12.2012
  • Installation of telephone/Internet Services
  • Running Outlets
  • Customer Service
  • Cable installations
  • Inventory Management
  • Company Vehicle Management
  • Installed and maintained cable systems for residential and commercial clients.
  • Conducted troubleshooting to identify and resolve service issues efficiently.
  • Utilized diagnostic tools to assess cable performance and signal strength.
  • Educated customers on proper usage of cable services and equipment.
  • Followed safety protocols during installations and repairs to ensure compliance.
  • Managed inventory of tools and materials for effective job preparation.
  • Inspected cable lines to identify any damage or corrosion that could affect service.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
  • Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Installed and tested coaxial cable, fiber optic cables, and other related equipment.
  • Provided customers with dedicated service and support during field visits to drive maximum efficiency.

Easy Tech Expert/ Manager in Training

Staples
10.2008 - 11.2012
  • OS Installs
  • Hardware/Software Installs
  • Virus Removal
  • Computer Upgrades
  • Inventory Management
  • Restock / Stock
  • Retail Management
  • Customer Service
  • Daily Retail Operations
  • Assisted customers with product selection and technical inquiries.
  • Maintained inventory levels and organized stock for efficient retrieval.
  • Collaborated with team members to ensure optimal workflow and service delivery.
  • Documented service requests and maintained accurate records of repairs performed.
  • Trained staff on store policies and customer service techniques.
  • Used register system to ring up customer purchases, process payments, and issue receipts.
  • Oversaw daily operations to ensure smooth workflow and productivity.
  • Managed inventory levels and coordinated stock replenishment activities.
  • Assisted customers with product selection and resolved inquiries effectively.

Computer Technician/Sales

hhgregg
11.2011 - 02.2012
  • Computer Sales
  • Computer Support
  • Inventory Management
  • Customer Service
  • Retail Experience
  • Diagnosed hardware issues and provided effective repair solutions for customer devices.
  • Configured and installed software applications on various operating systems for users.
  • Assisted customers with technical inquiries and guided them through troubleshooting steps.
  • Maintained inventory of computer parts and ensured timely restocking of supplies.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Managed inventory of parts and supplies for repair services.

Education

High School Diploma -

Paladin Academy
Miami, Florida
01.2006

Associate in the Sciences - Computer Network Engineer

Florida Career College
Miami, Florida

Skills

  • Technical help desk experience
  • System Backups
  • Experience in various OS
  • Repairs/ Hand Tools
  • System upgrade abilities
  • Computer Applications
  • Warehouse Work
  • Inventory Management
  • Logistics/Supply Chain
  • Customer Services
  • Management Skills
  • Ability To Work in a Fast Pace Environment
  • Shipping & Receiving
  • High Attention to Detail & Problem Solving
  • Stand Up Forklift Operator & Warehouse Equipment
  • Inventory management
  • Forklift operation
  • Order fulfillment
  • Package sorting
  • Warehouse organization
  • Materials handling
  • Team collaboration
  • Equipment maintenance
  • Time management
  • Problem solving
  • Attention to detail
  • Customer service
  • Workplace organization
  • Packaging and labeling
  • Order picking
  • Loading and unloading
  • Cycle counting
  • Shipping and receiving
  • Deadline adherence
  • Stock control
  • Hazardous materials handling
  • Multitasking and organization
  • Supply chain
  • Stock management
  • Heavy lifting
  • Inventory audits
  • Verbal and written communication

Languages

English, Spanish

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Warehouse Operations Associate

Medline Industries
02.2025 - Current

Package Handler

FedEx
11.2024 - 03.2025

Warehouse/Receiving

OriginPC/Corsair
02.2019 - 04.2024

Youth Care Worker (temp)

CHS Medical Services
12.2016 - 03.2017

Call Center Specialist (ATT DirectTV)

Alorica
01.2016 - 01.2019

Logistics and delivery

Chef David Schwadron Catering
08.2015 - 12.2015

Technician

Comcast
06.2013 - 02.2015

Cable Technician

Multiband
02.2012 - 12.2012

Computer Technician/Sales

hhgregg
11.2011 - 02.2012

Easy Tech Expert/ Manager in Training

Staples
10.2008 - 11.2012

High School Diploma -

Paladin Academy

Associate in the Sciences - Computer Network Engineer

Florida Career College

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Robert Cruz