Robert Cui

• The Crowne Plaza has a reputation for exceptional service and hospitality
• Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.

• The Partridge Inn is a historic hotel that has the highest standards of hospitality and service
• I was providing them temporary help due to a staffing shortage.
• Cultivated warm relationships with regular customers.

• Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
• Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.

• Sell whole life and term life insurance to Catholic families
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

• Manage FOH staff and provided quality assurance for guest experience in a high volume restaurant
• Oversaw training and scheduling of FOH staff
• Made sure guests were provided with highest quality customer service and exceptional food and beverage
• Bonefish Augusta received awards of excellence from Corporate for exceeding standards of excellence for the company
• Received Open Table award for destination restaurants in Augusta.

• Provide pastoral care to hospice patients and their families for two years at Alliance Hospice.
• Facilitated referrals to variety of educational and support groups, individual counseling and crisis response resources for bereaved families.
• Supplied spiritual care for diverse religious needs of patients, family and staff such as grief and bereavement support.

• Helped to train and supervise staff of 30 FOH staff in high volume and fast paced Italian grill
• One of the busiest restaurants in Augusta we did $2million in sales per year while continuing to provide the highest standards of customer service and guests experience
• Oversaw the training of new staff and supervised key holders
• Provided quality assurance as food was served in the dining room and controlled the pace of service for the guests.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Provided spiritual care through visitation, counseling and prayer.
• Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
• Led programs such as worship, study, fellowship and service opportunities.
• Oversaw administration and management of all areas of ministry.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• Of New York City’s finest restaurants in the 90’s
• It had the highest standards of service and an exceptional dining experience for discerning New York clientele
• Worked with POS system to place orders, manage bills and handle complimentary items.

• Bartended at NYC’s most notorious clubs in the 90’s
• High volume and high paced, Limelight was one of the places to be seen in its heyday before it closed
• Limelight was known for its gallery of who’s who for celebrities and NY socialites.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.

• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Director of Youth Ministry Church of the Ascension

• Director of Youth Ministry St Thomas More Catholic Church