Robert Curiale

• Resolved customer service issues and complaints in a timely manner.
• Identified opportunities for process improvement through analysis of existing systems and procedures.
• Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
• Created detailed reports outlining operational metrics such as production output, labor costs.
• Addressed problems encountered by personnel during their daily activities promptly and efficiently.
• Oversaw financial management, budget management, accounting and payroll activities.
• Connected with clients and developed strategies to achieve sales and customer service goals.
• Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Handled guest complaints/issues
• Ensured and maintained a positive work environment for both the staff and guests
• Managed special events
• Walked dining areas, game room, the bar, and BoH off to ensure we were inspection ready

Delegating, following up, customer service, ensuring the day to day tasks are being completed in a timely and clean manner

• Delegated daily tasks to team members to optimize group productivity.
• Fostered positive employee relationships through communication, training and development coaching.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Collaborated with management team to implement new work procedures or policies.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Utilized coaching and leadership principles to enhance internal and external team dynamics.

• Delegated daily tasks to team members to optimize group productivity.
• Monitored team progress and enforced deadlines.
• Fostered positive employee relationships through communication, training and development coaching.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Assigned projects and distributed tasks to team members as per area of expertise.

• Performed opening and closing duties as part of management team and handled cash management.
• Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
• Handled shift overstock, restocking and inventory control.
• Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.

• Worked hard to learn required tasks quickly to maximize performance.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Looked for ways to go above and beyond job requirements.
• Upheld high standards of productivity and quality in operations.
• Assisted newly hired team members by explaining company procedures and safety requirements.
• Addressed customer needs, responding to specific requests.

• Arranged and stocked new merchandise following placement directions.
• Trained new team members in cash register operation, stock procedures and customer services.
• Answered phones to help customers and resolve basic concerns.
• Answered customer questions and provided store information.
• Stocked sales floor and assisted in product movement and merchandising plans.