Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Curley

Winter Springs,FL

Summary

Creative Business Owner with exceptional background spent in Industrial and Consumer environments . Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

45
45
years of professional experience

Work History

Business Owner

RJ Crossroads, Inc
09.2013 - Current
    • Prepared bank deposits and handled business sales, returns and transaction reports.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Put together realistic budgets based upon costs and fees for successfully operating business.
    • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
    • Trained and motivated employees to perform daily business functions.
    • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
    • Trained new employees on proper protocols and customer service standards.

Vice President, Southeast

Applied Industrial Technologies
08.2001 - 09.2013
    • Demonstrated proficient leadership skills to motivate employees and build competent teams.
    • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
    • Clarified roles, responsibilities and expectations of staff.
    • Collaborated with senior management to develop strategic initiatives and long term goals.
    • Identified opportunities to improve business process flows and productivity.
    • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
    • Established performance goals for department and provided methods for reaching milestones.
    • Established performance goals for department and outlined processes for achievement.
    • Led development of strategic marketing plans to raise awareness and drive sales growth.
    • Increased company growth through collaboration with sales and marketing departments.
    • Established and maintained strong relationships with customers, vendors and strategic partners.
    • Created succession plans to provide continuity of operations during leadership transitions.
    • Maintained P&L and shouldered corporate fiscal responsibility.

Regional Manager

Applied Industrial Technologies
01.1996 - 08.2001
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 13 locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.

Regional Manager

Applied Industrial Technologies
06.1992 - 12.1995
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 15 locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.

Branch Manager

Applied Industrial Technologies
06.1987 - 05.1992
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.

Account Representative

Applied Industrial Technologies
02.1985 - 05.1987
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Negotiated contracts and agreements with clients to achieve favorable terms.

Customer Service Supervisor

Bearings Incorporate
01.1982 - 05.1985
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Account Representative

Bearings Incorporated
03.1981 - 01.1982
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.

Inside Sales Representative

Bearings, Incorporated
02.1979 - 02.1981
    • Answered customers' questions regarding products, prices, and availability.
    • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
    • Managed friendly and professional customer interactions.
    • Set up new accounts, established customer credit and set up payment methods.

Education

No Degree - General Studies

Wright State University
Dayton, OH

Skills

    • Project Management
    • Employee Development
    • Business Administration
    • Employee Training
    • Financial Management
    • Strategic Planning
      • Business Planning
      • Customer Service
      • Staff Management
      • Customer Development
      • Contract negotiations

Timeline

Business Owner

RJ Crossroads, Inc
09.2013 - Current

Vice President, Southeast

Applied Industrial Technologies
08.2001 - 09.2013

Regional Manager

Applied Industrial Technologies
01.1996 - 08.2001

Regional Manager

Applied Industrial Technologies
06.1992 - 12.1995

Branch Manager

Applied Industrial Technologies
06.1987 - 05.1992

Account Representative

Applied Industrial Technologies
02.1985 - 05.1987

Customer Service Supervisor

Bearings Incorporate
01.1982 - 05.1985

Account Representative

Bearings Incorporated
03.1981 - 01.1982

Inside Sales Representative

Bearings, Incorporated
02.1979 - 02.1981

No Degree - General Studies

Wright State University

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Robert Curley