Robert Curley
Winter Springs,FL
Summary
Creative Business Owner with exceptional background spent in Industrial and Consumer environments . Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
45
45
years of professional experience
Work History
Business Owner
RJ Crossroads, Inc
Orlando, FL
09.2013 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained new employees on proper protocols and customer service standards.
Vice President, Southeast
Applied Industrial Technologies
Orlando
08.2001 - 09.2013
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and provided methods for reaching milestones.
- Established performance goals for department and outlined processes for achievement.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Increased company growth through collaboration with sales and marketing departments.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Created succession plans to provide continuity of operations during leadership transitions.
- Maintained P&L and shouldered corporate fiscal responsibility.
Regional Manager
Applied Industrial Technologies
Orlando, FL
01.1996 - 08.2001
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 13 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
Regional Manager
Applied Industrial Technologies
Indianapolis, IN
06.1992 - 12.1995
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 15 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Branch Manager
Applied Industrial Technologies
Sidney, OH
06.1987 - 05.1992
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
Account Representative
Applied Industrial Technologies
Sidney, OH
02.1985 - 05.1987
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Negotiated contracts and agreements with clients to achieve favorable terms.
Customer Service Supervisor
Bearings Incorporate
Columbus, OH
01.1982 - 05.1985
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Account Representative
Bearings Incorporated
Zanesville, OH
03.1981 - 01.1982
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
Inside Sales Representative
Bearings, Incorporated
Dayton, OH
02.1979 - 02.1981
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Education
No Degree - General Studies
Wright State University
Dayton, OHSkills
- Project Management
- Employee Development
- Business Administration
- Employee Training
- Financial Management
- Strategic Planning
- Business Planning
- Customer Service
- Staff Management
- Customer Development
- Contract negotiations
Timeline
Business Owner
RJ Crossroads, Inc
09.2013 - Current
Vice President, Southeast
Applied Industrial Technologies
08.2001 - 09.2013
Regional Manager
Applied Industrial Technologies
01.1996 - 08.2001
Regional Manager
Applied Industrial Technologies
06.1992 - 12.1995
Branch Manager
Applied Industrial Technologies
06.1987 - 05.1992
Account Representative
Applied Industrial Technologies
02.1985 - 05.1987
Customer Service Supervisor
Bearings Incorporate
01.1982 - 05.1985
Account Representative
Bearings Incorporated
03.1981 - 01.1982
Inside Sales Representative
Bearings, Incorporated
02.1979 - 02.1981
No Degree - General Studies
Wright State University