Robert Cushing

Experienced Hospice Care Director, Assisted Living Director supportive of the Assisted Living team and overseeing day-to-day operations and optimal functionality of all systems. Demonstrated success in implementing community improvement programs, proven ability to efficiently manage teams and coordinate tasks. Committed to team collaboration and achieved the highest standards, with the flexibility to adapt to changing needs. Key skills include people management, creating an inviting culture for residents, family, and associates with a strong emphasis on team collaboration and flexibility to ensure reliability and adaptability. Known for effective problem-solving and optimizing operations, managed the Assisted Living care & service team, served as a member of the community’s leadership team. Supervised in accordance with policies and applicable laws, interviewed, hired and trained associates, planned, assigned, and directed work; appraised performance, rewarded and disciplined associates, addressed complaints and implemented solutions. Supported and assisted marketing, welcomed prospective residents and families, developed a lively homelike environment through activities and support programs. Developed, monitored, and adjusted work schedules to ensure adequate staffing to meet the highest service standards within budget. Conducted rounds of the community on all shifts, participated in initial and ongoing resident assessments to know and meet the resident needs and changes in condition. Assisted in the development of the Resident Services Plan, built confidence with residents and family through regular meetings and open communication, and helped conduct new hire training and monthly in-service trainings. Motivated by a relentless passion for improving service delivery through teamwork. Pride myself in being a dynamic, inspirational servant leader who sets the standard through exemplary actions and cultivates a collaborative atmosphere to nurture a positive culture and high-performing teams. Equipped with training from the FEMA Emergency Response Team. This persistent problem solver is well-prepared to handle any challenges that come his way. Co-Founded/Directed the Board of a 5M year nonprofit for the last 6 years, showcasing dedication to community involvement. Lean Six Sigma Certified.