Robert Cushman
San Antonio
Summary
Results-driven Quality Assurance Manager known for high productivity and efficient task completion. Specializes in process improvement, compliance management, and risk assessment to ensure product quality and customer satisfaction. Excels in leadership, communication, and problem-solving skills, directly contributing to team success and operational excellence.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Boeing
Multiple Locations
09.1987 - 06.2020
- Cultivated a successful 33-year career in Aerospace Quality within the Boeing Company across various locations, beginning with McDonnell Douglas in Long Beach California, prior to its merger.
- Initiated professional journey in Quality Engineering, excelling in this position for approximately 8 years before advancing to Quality Manager in 1995, a role I held until retirement in June 2020.
- Oversaw quality assurance responsibilities for both Military and Commercial programs, including notable military projects such as the C-17 cargo plane, the Airborne Laser 747 program, and the F-15 Saudi Advanced Fighter.
- Directed quality initiatives on significant commercial programs like the MD11, MD80, and contributed to the new 747 Presidential Air Force One aircraft program based in San Antonio, Texas.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
- Monitored production activities for conformance to established quality requirements.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Directed the preparation and execution of internal and external audits, achieving compliance with ISO standards and other regulatory bodies.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
Education
Bachelor of Science - Business Management
Golden Gate University
San Francisco, CA06-1986
Skills
- Quality assurance experience
- Quality assurance documentation
- Operational budget forecasting
Certification
• AS9100 certified Lead Auditor training
• 25 years of continuous Department of Defense Top Secret security rating
• 25 years of continuous Department of Defense Top Secret security rating
Timeline
Quality Assurance Manager
Boeing
09.1987 - 06.2020
Bachelor of Science - Business Management
Golden Gate University