Robert Cuthbertson
Ceres,CA
Summary
I have a proven track record as a service advisor for Mercedes-Benz and Subaru. Consistently excelling in sales roles over the past 8 years, emphasizing communication and customer retention as crucial elements for success. Recognized by colleagues as the go-to person for assistance, showcasing a strong ability to build rapport and trust with customers while driving sales growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Christmas Tree Lot
- Customer Service
- Tieing Trees down to vehicles
- Cashier Experience
- Helped customers leave happy with their new tree
- Salesman
- Stocked Trees
- Kept Lot Clean
- Maintained trees with water
- SEASONAL
Salesman
DB SHOES
- Cashier
- Stocked Shoes
- Made recommendations to customers based on what they were looking for
- Kept all the shoes looking neat on display
- Customer Service
Burger King
- Fast Paced multitasking
- I worked the Whopper Board( made all the sandwiches)
- Customer Service
- Cleaning
- Food Safe Certified
- Unloaded Truck
Tool Crib Manager
Wyotech
- Repaired broken or misused tools.
- Provided the correct tools to the customer.
- Kept a clean pristine working area.
- Customer Service
Service Advisor
Modesto Subaru
08.2024 - 07.2025
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
Mercedes-Benz Of Modesto
08.2022 - 08.2024
- Assisted customers in identifying service needs and selecting appropriate maintenance options.
- Coordinated service appointments, ensuring timely follow-up and customer satisfaction.
- Utilized dealership management systems to track service history and process orders efficiently.
- Provided detailed explanations of services performed, enhancing customer understanding and trust.
- Collaborated with technicians to ensure accurate diagnosis and repair recommendations for vehicles.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Big O Tires
01.2022 - 08.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Manager
Bridgestone Retail Operations LLC.
02.2019 - 01.2022
- Supervised daily operations to ensure excellent customer service and satisfaction.
- Developed training materials to enhance team performance and knowledge retention.
- Implemented process improvements, increasing operational efficiency and reducing service times.
- Coordinated scheduling and staffing to meet service demands effectively.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Met with customers to discuss service needs and offer available solutions.
Store Manager
Midas
03.2018 - 02.2019
- Managed daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and supervised team members to enhance productivity and maintain high standards.
- Conducted regular performance evaluations, providing feedback to support employee development.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Automotive Technician
PEP BOYS
01.2016 - 01.2017
- Removed and replaced brakes
- Performed steering and suspension repairs
- Performed cooling system repairs
- Performed vehicle maintenance
- Performed four wheel alignments
- Performed electrical diagnostics
- Opened and closed shop
- Customer Service
- Mounted and Dismounted Tires
- Performed TPMS calibrations
- Repaired Starting And Charging Systems
- Diagnosed no start conditions
- Navigated through Mitchell and All Data.
- Performed vehicle inspections
Advanced Lube Technician
JIFFY LUBE
01.2015 - 01.2016
- Taking care of customers in a timely manner selling customers our products, multi tasking and team work. Working on my feet all day in the outdoor elements of winter and summer. Have to answer various questions and concerns from our customers. Offered a WOW customer experience to each and every customer.
- Trained some of our employees on how to handle specific tasks to company policy standard and demands.
Advanced Lube Technician
Vasco Quick Lube
01.2014 - 01.2014
- Hood Tech 2014-___
- Coolant flush, transmission flush, alternator swaps, oil changes, diagnostics, lighting system repair, Air Conditioning Repairs, Brakes, Light vehicle repairs.
Assistant Automotive Service Tech
Engine Works
01.2012 - 01.2012
- Oil Changes
- Wind Shield Wiper replacement
- Serviced lighting systems
- Tire Rotations
- Visual Inspections
- Stocked Shelves
- Assisted the technicians as they worked
Education
High School Diploma -
Alameda High School
Alameda, CA06.2013
No Degree - Automotive
WyoTech
Fremont, CA06.2015
Skills
- Customer Service (15 years)
- Retail Sales (15 years)
- Retail Management
- Team Building
- Scheduling
- Top Performer in sales
- Cash Handling
- Problem-solving
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Performance goals
- Customer retention
Accomplishments
Top Performer in Sales
Advisor Of The Month
My Firestone location in Tracy, Ca was awarded for its top level of customer satisfaction compared to other local businesses.
High School Graduate
Graduated top of my class from Wyotech
Certification
OSHA, Hunter, Food safe, EPA Section 609, Air Conditioning.
Languages
English
Additional Information
- Customer Service
- Time Management
- Communication
- Sales
- Leadership
- Customer Retention
- Building Customer Rapport
- Computer skills, Working Programs, Proficient In Typing
Timeline
Service Advisor
Modesto Subaru
08.2024 - 07.2025
Service Advisor
Mercedes-Benz Of Modesto
08.2022 - 08.2024
Service Advisor
Big O Tires
01.2022 - 08.2022
Service Manager
Bridgestone Retail Operations LLC.
02.2019 - 01.2022
Store Manager
Midas
03.2018 - 02.2019
Automotive Technician
PEP BOYS
01.2016 - 01.2017
Advanced Lube Technician
JIFFY LUBE
01.2015 - 01.2016
Advanced Lube Technician
Vasco Quick Lube
01.2014 - 01.2014
Assistant Automotive Service Tech
Engine Works
01.2012 - 01.2012
Christmas Tree Lot
Burger King
Salesman
DB SHOES
Tool Crib Manager
Wyotech
High School Diploma -
Alameda High School
No Degree - Automotive
WyoTech
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