Robert Dam
Laborer
Staten Island,NY
Summary
Laborer professional prepared to bring valuable experience in construction, maintenance, and repair tasks to new role. Known for effectively handling diverse physical tasks and consistently delivering quality results. Reliable and adaptable team player who excels in dynamic and challenging environments.
Overview
16
16
years of professional experience
Work History
Laborer
Local 79
04.2025 - Current
- Improved job site safety by adhering to OSHA regulations and maintaining a clean work environment.
- Expanded skill set through continuous learning of new techniques, tools, and equipment.
- Provided critical assistance to bricklayers and plasterers by mixing mortar, tending masons, and staging materials to maintain a seamless workflow.
- Built, inspected, and dismantled complex pipe and hanging scaffolding systems in accordance with safety regulations.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Restaurant General Manager
Chopstix Restaurant
01.2017 - 04.2025
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to the bank.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained and supervised staff.
- Increased equipment lifespan, conducting thorough preventative maintenance on machinery.
Customer Service Representative
Toyota Service
10.2013 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted available products and services to customers during service, account management and order calls.
Manager of Operations
Muji
12.2011 - 09.2012
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborate cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Customer Service Agent
Cathay Pacific
04.2010 - 12.2011
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Entered customer information into a customized computer system to document and organize client records.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06-2009
Skills
- Safety awareness proficiency
- Hazardous material safety and handling
- Work Planning and Prioritization
- Blueprint reading and comprehension
- Equipment operation
- Team collaboration
Timeline
Laborer
Local 79
04.2025 - Current
Restaurant General Manager
Chopstix Restaurant
01.2017 - 04.2025
Customer Service Representative
Toyota Service
10.2013 - 12.2016
Manager of Operations
Muji
12.2011 - 09.2012
Customer Service Agent
Cathay Pacific
04.2010 - 12.2011
High School Diploma -
Fort Hamilton High School