Robert Dann
Casselberry,FL
Summary
Adept Service Technician and Small Job Supervisor with a proven track record at Millennium Enterprises/norlee Group, I excel in installation, repair, and preventive maintenance. Renowned for attention to detail and exceptional customer service, I consistently enhance client satisfaction and team efficiency. My commitment to continuous learning and safety excellence underpins my ability to manage projects and emergencies effectively.
Organized jobs with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Technician\ Small Job Supervisor
Millennium Enterprises\norlee Group
06.1999 - 12.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Tested systems, noting issues and completing preventive maintenance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Worked with diverse types of weather and ground conditions.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Managed maintenance activities, supervised staff, and inspected equipment.
Education
High School Diploma -
Oviedo High
OviedoSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Punctual and reliable
- OSHA requirements
- Project management
- Commercial construction experience
- Emergency response
Certification
- OSHA 30 Certified
- CPR/AED Certification
- First Aid Certification
- Passed level 2 background and fingerprint
- Bloodborne pathogen certification
Timeline
Service Technician\ Small Job Supervisor
Millennium Enterprises\norlee Group
06.1999 - 12.2024
High School Diploma -
Oviedo High
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