Robert Davenport
DELMAR,DE
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
RENTOKIL Terminix
2007.08 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
High School Diploma -
Wicomico High School
Salisbury, MDSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operations Monitoring
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Inventory Management
- Performance monitoring
- Employee Motivation
- Customer Relationship Management
Certification
Licensed in multiple categories in 2 states
Timeline
Operations Manager
RENTOKIL Terminix
2007.08 - Current
High School Diploma -
Wicomico High School
Licensed in multiple categories in 2 states
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