Robert Davenport
Vicksburg,MI
Summary
Dynamic Service Technician with a proven track record at Amerigas, excelling in installation and repair while ensuring customer satisfaction through effective communication. Skilled in diagnostics and troubleshooting, I foster teamwork and adaptability, consistently meeting project deadlines and enhancing operational efficiency. Committed to safety and quality, I deliver exceptional service in high-pressure environments.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
40
40
years of professional experience
Work History
Service Technician
Amerigas
05.2021 - 03.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Local Truck Driver
Wanger Logistics
10.2019 - 05.2021
- Performed pre-and post-trip inspections to maintain vehicle condition, identifying any necessary repairs or maintenance needs promptly.
- Contributed to a positive work environment with strong teamwork skills and open communication among colleagues.
- Developed strong relationships with regular clients fostering trust and loyalty which increased repeat business opportunities.
- Promoted safe driving habits by adhering strictly to speed limits, traffic laws and DOT regulations.
- Assisted in warehouse operations for seamless loading and unloading of goods.
- Ensured compliance with weight restrictions by diligently monitoring load capacity according to local guidelines.
- Maintained vehicle safety through regular inspections, proper loading, and adherence to traffic regulations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
OTR Truck Driver
PAM Transport
10.2014 - 01.2019
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Charted out upcoming routes with GPS technology and maps.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Warehouse Dock Worker
Target DC T587
10.2000 - 08.2007
- Demonstrated reliability and punctuality by consistently arriving on time and prepared for shifts, ensuring uninterrupted workflow at the dock.
- Maintained open lines of communication with supervisors regarding any shipment discrepancies or potential issues that could impact productivity.
- Improved warehouse efficiency by organizing and maintaining dock workstations to ensure smooth operations.
- Utilized pallet jacks, forklifts, and hand trucks proficiently to move heavy loads within the warehouse efficiently.
- Promoted a positive work environment by effectively collaborating with team members, fostering strong relationships and teamwork.
- Supported timely order fulfillment by accurately pulling products from designated locations according to pick lists provided by management.
- Assisted in training new employees on proper warehouse procedures, contributing to a skilled and efficient team.
- Collaborated with team members to optimize dock space usage, resulting in increased storage capacity for incoming shipments.
- Displayed strong attention to detail when verifying shipment contents against packing slips before sealing packages for delivery.
- Contributed to a clean working environment by performing daily housekeeping tasks, promoting overall warehouse hygiene and safety standards.
- Demonstrated adaptability with cross-training in multiple warehouse roles, providing flexibility for scheduling needs and coverage during peak periods.
- Built safe and balanced loads for deliveries with no shifting or damages.
- Pulled order materials according to pick tickets and delivery schedules.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Packed and palletized items for shipment on outbound trailers.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
Maitance
Brown Company/ Crown Vantage Paper Mill
06.1985 - 01.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - Electrical
Muskegon Community College
Muskegon, MI04-1986
High School Diploma -
Gull Lake
Richland, MI06-1985
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Diagnostic testing
- OSHA requirements
- Service reports
- Mechanical aptitude
- Quality assurance
- System installation
- Diagnostics expertise
- Analytical thinking
- Equipment inspection
- Time tracking
- Hand tool expertise
- Operating test equipment
- Troubleshooting
- Testing and evaluation
- Scheduling and coordination
- Safety procedures adherence
- Document management
- Technical support
- Diagnostics skill
- Client relationship management
- Equipment demonstration
- Residential construction
- Commercial construction experience
- Field service management
- Mechanical tools
- Plumbing
- Verbal and written communication
- Hand tools
- Incident reporting
- System upgrades
- Quality control
- Emergency response
- Equipment maintenance
- Troubleshooting and diagnosis
- Troubleshooting and analysis
- Maintenance and repair
- Service ticket accuracy
- Expertise in installations
- Testing and analysis
- Following safety practices
- Equipment installation
- Problem-solving
- Diagnostics and troubleshooting
- System repairs
- Safety management
- Multitasking
- Active listening
- Teamwork and collaboration
Timeline
Service Technician
Amerigas
05.2021 - 03.2025
Local Truck Driver
Wanger Logistics
10.2019 - 05.2021
OTR Truck Driver
PAM Transport
10.2014 - 01.2019
Warehouse Dock Worker
Target DC T587
10.2000 - 08.2007
Maitance
Brown Company/ Crown Vantage Paper Mill
06.1985 - 01.1999
No Degree - Electrical
Muskegon Community College
High School Diploma -
Gull Lake
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