Robert Dawson
29284 Old Wrangler Rd,CA
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
20
20
years of professional experience
Work History
Mechanic
KTM North America
10.2020 - Current
- Performed maintenance on different categories and brands of motorcycles.
- Streamlined repair processes through effective communication with team members and proper documentation of work.
- Diagnosed complex mechanical issues with accuracy, reducing the need for additional troubleshooting time.
- Ensured a safe working environment by following industry safety standards and maintaining clean workspaces.
- Exhibited strong attention to detail in all aspects of repair work, preventing errors that could lead to costly rework or unsafe riding conditions.
- Promoted a positive team atmosphere by actively supporting colleagues during busy periods or when facing challenging repairs.
- Managed inventory levels to ensure adequate stock of commonly used parts while minimizing excess storage costs.
- Assisted in training new mechanics on best practices for problem-solving procedures, repair techniques, and shop protocols.
- Maximized productivity by effectively prioritizing jobs based on complexity, required resources, and timeline constraints.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
Mechanic
Pro Circuit
10.2019 - 10.2020
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Worked with different riders to develop new settings and bike components.
- Maintained parts inventory and relations with sponsored vendors.
- Traveled to races to help with setup, tear down and daily race day tasks. Fill in for rider mechanics if need be.
- Handled all practice day tasks such as traveling to the track, maintaining bike, wash prep etc.
Mechanic
Garrett Marchbanks
03.2017 - 10.2019
- Kept two practice bikes and one race bike in good working order by following team instructions, troubleshooting breakdowns, and maintaining shop supplies.
- Responsible for getting rider to practice track and training facility daily. Scheduled and booked flight arrangements for all races and sponsored events.
- Maintained accurate records of completed bike work and bike settings.
Assistant Store Manager
Lowes Home Improvment
11.2004 - 03.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Associate of Science - Business Administration
County College of Morris
Randolph Township, NJ06-2005
Skills
- Technical Troubleshooting Expertise
- Strategic Decision-Making
- Problem-solving
- Inventory Management
- Time management
- Team building and leadership
Timeline
Mechanic
KTM North America
10.2020 - Current
Mechanic
Pro Circuit
10.2019 - 10.2020
Mechanic
Garrett Marchbanks
03.2017 - 10.2019
Assistant Store Manager
Lowes Home Improvment
11.2004 - 03.2017
Associate of Science - Business Administration
County College of Morris