Dynamic leader with a proven track record at United Metal Products, adept in warehouse management and collaborative problem-solving. Enhanced customer satisfaction by streamlining processes and implementing lean practices. Recognized for exceptional team leadership and a detail-oriented mindset, significantly improving operational efficiency and client support.
Overview
18
18
years of professional experience
Work History
Logistics Lead
United Metal Products
08.2018 - 01.2025
Utilized forklift or pallet truck to load, unload, transport and store goods.
Sorted and delivered materials to different work areas and staff.
Moved shipment materials to and from designated areas using lift and hand trucks.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Requisitioned new supplies and maintained storage areas for smooth department operations.
Guest Service Manager
Celebrity Theatre
06.2007 - 09.2018
Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
Attended to customer needs, responding to questions, complaints and escalations.
Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
Understood and implemented safety and emergency procedures.
Monitored staff training, scheduling and shift changes.
Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Office Supplies Specialist
Toshiba Business Solutions
03.2012 - 09.2016
Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Streamlined project delivery processes, reducing completion times significantly.
Increased efficiency by automating routine tasks with software solutions.
Restructured customer service process, ensuring quicker response times.
Negotiated with suppliers to reduce material costs, improving profit margins.
Enhanced customer satisfaction with timely and accurate issue resolution.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Gathered, organized and input information into digital database.
Evaluated customer needs and feedback to drive product and service improvements.
Education
No Degree - Undeclared
Colgate University
Hamilton, NY
No Degree -
United States Army
Fort Lee, VA
12-1988
GED -
Millbrook School
Millbrook, NY
06-1984
Skills
Warehouse Management
Proficient in Lean Practices
Collaborative Problem Solving
Client Support
Analytical Problem-Solving
Effective Time Management
Detail-Oriented Mindset
Team Leadership
Material Handling Expertise
Proficient in Task Management
Consistent Dependability
Critical thinking
Effective Organizational Skills
Timeline
Logistics Lead
United Metal Products
08.2018 - 01.2025
Office Supplies Specialist
Toshiba Business Solutions
03.2012 - 09.2016
Guest Service Manager
Celebrity Theatre
06.2007 - 09.2018
No Degree - Undeclared
Colgate University
No Degree -
United States Army
GED -
Millbrook School
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