Summary
Overview
Work History
Education
Skills
Timeline
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Robert Dean

Phoenix,AZ

Summary

Dynamic leader with a proven track record at United Metal Products, adept in warehouse management and collaborative problem-solving. Enhanced customer satisfaction by streamlining processes and implementing lean practices. Recognized for exceptional team leadership and a detail-oriented mindset, significantly improving operational efficiency and client support.

Overview

18
18
years of professional experience

Work History

Logistics Lead

United Metal Products
08.2018 - 01.2025
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Sorted and delivered materials to different work areas and staff.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.

Guest Service Manager

Celebrity Theatre
06.2007 - 09.2018
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Understood and implemented safety and emergency procedures.
  • Monitored staff training, scheduling and shift changes.
  • Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
  • Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
  • Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
  • Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
  • Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Office Supplies Specialist

Toshiba Business Solutions
03.2012 - 09.2016
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Increased efficiency by automating routine tasks with software solutions.
  • Restructured customer service process, ensuring quicker response times.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

No Degree - Undeclared

Colgate University
Hamilton, NY

No Degree -

United States Army
Fort Lee, VA
12-1988

GED -

Millbrook School
Millbrook, NY
06-1984

Skills

  • Warehouse Management
  • Proficient in Lean Practices
  • Collaborative Problem Solving
  • Client Support
  • Analytical Problem-Solving
  • Effective Time Management
  • Detail-Oriented Mindset
  • Team Leadership
  • Material Handling Expertise
  • Proficient in Task Management
  • Consistent Dependability
  • Critical thinking
  • Effective Organizational Skills

Timeline

Logistics Lead

United Metal Products
08.2018 - 01.2025

Office Supplies Specialist

Toshiba Business Solutions
03.2012 - 09.2016

Guest Service Manager

Celebrity Theatre
06.2007 - 09.2018

No Degree - Undeclared

Colgate University

No Degree -

United States Army

GED -

Millbrook School

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Robert Dean