Robert Dean
Phoenix,AZ
Summary
Dynamic leader with a proven track record at United Metal Products, adept in warehouse management and collaborative problem-solving. Enhanced customer satisfaction by streamlining processes and implementing lean practices. Recognized for exceptional team leadership and a detail-oriented mindset, significantly improving operational efficiency and client support.
Overview
18
18
years of professional experience
Work History
Logistics Lead
United Metal Products
08.2018 - 01.2025
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Guest Service Manager
Celebrity Theatre
06.2007 - 09.2018
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
- Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Office Supplies Specialist
Toshiba Business Solutions
03.2012 - 09.2016
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Streamlined project delivery processes, reducing completion times significantly.
- Increased efficiency by automating routine tasks with software solutions.
- Restructured customer service process, ensuring quicker response times.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
No Degree - Undeclared
Colgate University
Hamilton, NYNo Degree -
United States Army
Fort Lee, VA12-1988
GED -
Millbrook School
Millbrook, NY06-1984
Skills
- Warehouse Management
- Proficient in Lean Practices
- Collaborative Problem Solving
- Client Support
- Analytical Problem-Solving
- Effective Time Management
- Detail-Oriented Mindset
- Team Leadership
- Material Handling Expertise
- Proficient in Task Management
- Consistent Dependability
- Critical thinking
- Effective Organizational Skills
Timeline
Logistics Lead
United Metal Products
08.2018 - 01.2025
Office Supplies Specialist
Toshiba Business Solutions
03.2012 - 09.2016
Guest Service Manager
Celebrity Theatre
06.2007 - 09.2018
No Degree - Undeclared
Colgate University
No Degree -
United States Army
GED -
Millbrook School
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