Robert Dean
Jacksonville
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged my critical thinking and customer service skills at Sears Automotive to consistently meet monthly goals. My background includes diverse roles, from an Aviation Electronics Technician in the Navy to managing Dean's Green Lawn & Landscaping, showcasing my ability to lead teams and drive results.
Overview
29
29
years of professional experience
Work History
Deck Hand
Majesty Fishing Boat
04.2023 - Current
- Contribute to sustainable fishing practices by adhering to regulations and guidelines for catch quotas.
- Handle lines during mooring operations efficiently, securing the vessel safely at designated location.
- Communicate clearly, concisely and politely with passengers and crew members.
- Display strong interpersonal skills by communicating effectively with customers to help ensure a good fishing experience.
- Conduct daily maintenance and cleaning of deck surfaces and equipment, ensuring safe and orderly environment.
- Assist in navigating the vessel during Captain breaks, or while he evaluates the engine room.
- Help preserve the quality of caught fish through proper handling techniques during storage and transport processes
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Small Business Owner
Dean's Green Lawn & Landscaping
01.2021 - 04.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Deckhand
Majesty Fishing Boat
03.2016 - 01.2020
- See most recent employment for details
Manager
Thee Officers Club
07.2011 - 03.2016
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Manager
Sears Automotive Center
01.2005 - 07.2011
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Shift Lead Supervisor
Sprint PCS, Mobile Telephone Company
01.2002 - 01.2005
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Sears Electronics
06.1998 - 12.2004
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Aviation Electronics Technician
Untied States Navy
12.1995 - 05.1998
- Achieved high levels of accuracy while calibrating sensitive instruments used in avionic systems, ensuring accurate data collection during flights.
- Adjusted, repaired and replaced malfunctioning components or assemblies.
- Improved aircraft system reliability by conducting thorough inspections and troubleshooting of avionic systems.
- Assessed aircraft electrical systems to evaluate proper functioning.
- Optimized aircraft performance with timely repairs and component replacement, minimizing downtime for flight operations.
- Supported continuous improvement initiatives by actively participating in training sessions on new technologies and techniques in aviation electronics.
- Reduced costs by effectively managing inventory of tools, parts, and consumables to prevent overstocking or shortages.
- Troubleshot electrical avionic systems and restored lab simulator functionality in event of failure or component discrepancies.
- Conducted preventive maintenance and repairs on wire bundles, connectors, RF cables and fiber-optic lines for avionics and weapons integration lab equipment.
- Installed electrical and electronic components and assemblies.
- Leveraged expertise in various avionic systems to provide valuable input during aircraft upgrade projects, resulting in enhanced operational capabilities.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Performed thorough visual and physical inspections of all electrical parts.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
Education
High School Diploma -
N.B. Forrest High
Jacksonville, FL05-1995
Skills
- Teamwork
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Paperwork processing
- Team development
- Documentation
- Customer education
- Product sales
- Sales expertise
- Assertiveness
- Service upselling
- Key holder experience
Timeline
Deck Hand
Majesty Fishing Boat
04.2023 - Current
Small Business Owner
Dean's Green Lawn & Landscaping
01.2021 - 04.2023
Deckhand
Majesty Fishing Boat
03.2016 - 01.2020
Manager
Thee Officers Club
07.2011 - 03.2016
Manager
Sears Automotive Center
01.2005 - 07.2011
Shift Lead Supervisor
Sprint PCS, Mobile Telephone Company
01.2002 - 01.2005
Sales Associate
Sears Electronics
06.1998 - 12.2004
Aviation Electronics Technician
Untied States Navy
12.1995 - 05.1998
High School Diploma -
N.B. Forrest High
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