Robert Dear
Phoenix,AZ
Summary
Experienced professional seeking to fill a retail management position.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Finish Line Macy's
Peoria, AZ
09.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Provided training to new employees on company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Prepared staff work schedules and assigned team members to specific duties.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Store Manager
Bark If You're Dirty Healthy Pet Center
Phoenix, USA
04.2023 - 09.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Interviewed and hired prospective employees according to team needs
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
Assistant Store Manager
Goodwill Of Central & Northern Arizona
Phoenix, USA
10.2019 - 04.2023
- Responsible for opening and closing store along with all daily tasks
- Responsible for growing and maintaining fast paced retail store
- Customer service in sales and complaints
- Performed daily and weekly inventory and paperwork audits
- Responsible for hiring process
- From interviews to on the job training
- Payroll and scheduling duties
Store Manager
Pawn1st
Phoenix, USA
02.2009 - 10.2018
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue
- Provided consistent feedback and training to empower team members in confident and personable service delivery
- Performed daily, weekly and monthly audits
- Including firearm audits that passes ATF inspections regularly
- Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards
Education
HIGH SCHOOL DIPLOMA -
Washington High School
Phoenix, AZ09.2003
Skills
- Staff Management
- Employee Motivation
- Maximizing Profitability
- Time Management
- Staff Training
- Customer Service
- Inventory Management
- Store Opening and Closing Procedures
- Goals and Performance
- Employee scheduling
- Interviewed and Hired New Employees
References
References available upon request.
Key Qualifications
- More than 20 years of retail experience.
- More than 15 years of retail management experience.
- Organized daily and weekly staff meetings reviewing progress, opportunities and goals.
- Inventory counting
- Employee training
- Cash auditing
- Schedule coordination
- Customer service management
- Product merchandising
Timeline
Assistant Store Manager
Finish Line Macy's
09.2024 - Current
Store Manager
Bark If You're Dirty Healthy Pet Center
04.2023 - 09.2024
Assistant Store Manager
Goodwill Of Central & Northern Arizona
10.2019 - 04.2023
Store Manager
Pawn1st
02.2009 - 10.2018
HIGH SCHOOL DIPLOMA -
Washington High School
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