Robert Deese
Augusta,GA
Summary
My objective is to obtain a position that will enable me to use my strong organizational skills,educational background and ability to work well with others. Motivated Customer Service Representative with over 30 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Front of House Manager
Hooters Inc.
08.2021 - 04.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Food Service Manager
Texas Roadhouse
Augusta, GA
10.2013 - 04.2020
- Responsible for all foh operations
- Hiring, training, inventory, ordering product, guests satisfaction, maintaining all company standards such as labor, productivity, driving sales, motivation of staff, constantly striving to improve numbers and training every shift.
Bartender/Key Manager
Chili's
10.2005 - 09.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Customer Service/Sales Representative
Fraternal Order Of Police
03.2007 - 06.2008
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered superior customer service to retain existing customers and attract future customers.
Bartender/Key Manager
Tony Roma's
03.1997 - 09.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased bar revenue through development and marketing of featured cocktails.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Education
High School Diploma -
North Augusta High School
North Augusta, SCMarketing
Clemson University
Clemson, SC1998
Skills
- Upselling Products and Services
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Microsoft Outlook
- Call Documentation
- Data Entry and Maintenance
Certification
ServSafe 2017 to 2022
TIPS Certified October 2013 to June 2017
Additional Information
- Willing to relocate to: Augusta, GA
Timeline
Front of House Manager
Hooters Inc.
08.2021 - 04.2022
Food Service Manager
Texas Roadhouse
10.2013 - 04.2020
Customer Service/Sales Representative
Fraternal Order Of Police
03.2007 - 06.2008
Bartender/Key Manager
Chili's
10.2005 - 09.2013
Bartender/Key Manager
Tony Roma's
03.1997 - 09.2005
High School Diploma -
North Augusta High School
Marketing
Clemson University
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