Robert Deiter
Leesburg,FL
Summary
Highly motivated Automotive Service Professional with 30 years of Automotive experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. ASE Certified Service Manager/Consultant. Successful experience in customer service and support with recognized strengths in account maintenance, sales staff support, and planning/implementing proactive procedures and systems. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.
Overview
12
12
years of professional experience
Work History
MOPAR Parts & Service Consultant
Stellantis via MSX International
01.2016 - 01.2023
- Conduct dealer performance reviews, which include, but are not limited to increasing customer satisfaction scores and developing action plans to achieve those goals.
- Reviewing materials available to increase satisfaction and sales goals as determined for the dealership.
- Determining root cause of failure and reducing waste by assisting with repair diagnosis and following warranty guidelines and procedures as set by FCA.
- Previous roles with MSX International were Field Warranty Specialist and Repair Quality Specialist.
- Train, motivate and supervise Technicians and Service Consultants alike while providing support and assistance to the General Manager and Dealer Principle.
Assistant Service Manager
Reed Nissan
03.2013 - 01.2016
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Owner/Operator
PRIME Inc
02.2011 - 01.2013
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Service Manager
Aloha Auto Group, KIA
09.2010 - 01.2011
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed department processes and procedures to boost customer satisfaction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Certificate - Master Volvo Service Consultant -
Manufacture Cirriculum
Remote2009
Certificate - VW FAST-TRACK Technician Training Program VW Training Centers -
Manufactur Curriculum
Remote2001
East Stroudsburg University of Pennsylvania
East Stroudsburg, PADiploma - undefined
East Stroudsburg Senior High School
East Stroudsburg, PA1992
Certificate - undefined
Sun Area Technical School
New Berlin, PA1991
Skills
- AUTOMOTIVE
- Distinctive electrical diagnostics and repair
- Transmission diagnosis and repair
- Engine overhaul and repair
- On board diagnosis of system components
- All phases of automotive repair
- OBD II Fault Interrogation and diagnosis
- TECHNOLOGY
- UCX Computer Systems
- Reynolds & Reynolds Systems
- ADP Automotive Computer Systems
- Microsoft Office, Internet, E-mail
- Computer manufacture and repair
- Customer Retention Strategies
- Understanding Customer Needs
- Partnership Building
- Warranty Understanding
- Customer Service and Assistance
- Complex Product Knowledge
- High-Volume Environments
- Sales and Upselling
- Repair Expertise
- Automotive Maintenance
Timeline
MOPAR Parts & Service Consultant
Stellantis via MSX International
01.2016 - 01.2023
Assistant Service Manager
Reed Nissan
03.2013 - 01.2016
Owner/Operator
PRIME Inc
02.2011 - 01.2013
Service Manager
Aloha Auto Group, KIA
09.2010 - 01.2011
Certificate - Master Volvo Service Consultant -
Manufacture Cirriculum
Certificate - VW FAST-TRACK Technician Training Program VW Training Centers -
Manufactur Curriculum
East Stroudsburg University of Pennsylvania
Diploma - undefined
East Stroudsburg Senior High School
Certificate - undefined
Sun Area Technical School
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