Summary
Overview
Work History
Education
Skills
Timeline
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Robert Delgatto

Tracy,CA

Summary

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Goal-oriented general sales manager knowledgeable about products and learns new information quickly. Effective motivator and leader focused on increasing sales and maximizing team success. Decisive, hardworking and resourceful approach.

Astute professional with considerable experience in CRM management. Demonstrated strengths include a robust understanding of customer relationship management strategies, proficiency in leveraging CRM software for business growth and skilled in analyzing data to drive sales improvements. Significant contributions made to previous roles through delivering innovative solutions that enhanced customer retention and increased revenue.

Decisive marketing manager with several years of experience driving company growth through creative and innovative strategies. Resourceful team leader skilled at analyzing market trends and customer needs to develop highly effective and targeted marketing campaigns. Successfully drives market share, brand recognition and revenue improvement. Adept at cultivating custom-tailored campaigns.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Owner

House Depot
Manteca, California
11.2022 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
  • Developed strategies to increase sales and market share.
  • Developed innovative strategies for resolving customer complaints and difficult situations.
  • Created content for promotional materials, including brochures, flyers, and websites.
  • Conducted financial analysis to identify potential areas of improvement and cost savings.
  • Developed and maintained detailed financial models for long-term strategic planning purposes.
  • Analyzed cash flow projections to assess liquidity needs and develop funding plans accordingly.
  • Identified and secured strategic partnerships with vendors and suppliers.
  • Established pricing structures for products and services.

General Sales Manager

Tracy Nissan
Tracy, California
09.2015 - 01.2023
  • Developed and implemented strategies to increase sales revenue.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Collaborated with marketing team to develop promotional campaigns.
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Identified and analyzed complex problems to develop effective solutions.
  • Developed innovative strategies for resolving customer complaints and difficult situations.
  • Collaborated with other departments to identify root causes of systemic problems.
  • Implemented corrective measures to prevent future occurrences of the same issue.
  • Evaluated existing processes, procedures, and policies to determine where improvements could be made.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Maintained high levels of product availability by ensuring timely replenishment of stock.
  • Created reports on inventory levels, trends, costs, deliveries. for upper management review.
  • Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
  • Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
  • Assisted in developing strategies for maintaining appropriate safety stock levels based on historical usage data.
  • Resolved customer complaints in a timely manner.
  • Provided feedback to management regarding customer issues.
  • Monitored customer service trends and identified potential areas of improvement.
  • Analyzed customer feedback data to identify patterns or common themes among customers' experiences.
  • Conducted risk management assessments and created strategies to minimize potential risks.
  • Reviewed customer applications for auto loan products and verified creditworthiness.
  • Performed risk assessment on potential borrowers to ensure compliance with underwriting guidelines.
  • Analyzed financial statements, tax returns, and credit reports to determine the borrower's ability to repay the loan.
  • Negotiated terms of loans with customers, including interest rates, repayment schedules, and other conditions.
  • Ensured adherence to state and federal regulations related to consumer lending laws.
  • Developed strategies to increase loan volume and generate new business opportunities.
  • Maintained up-to-date knowledge of industry trends through research activities.
  • Identified process improvement opportunities within the loan application process.
  • Established relationships with external partners who refer potential customers for auto loans.
  • Reviewed client documentation and contracts for discrepancies and mistakes.

Sales Manager

Tracy Nissan
Tracy, California
11.2011 - 09.2015
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Created and implemented policies and procedures related to automotive financing activities.
  • Analyzed customer credit histories in order to determine eligibility for loans.
  • Provided guidance and advice on the best financing options available for customers.
  • Resolved customer complaints regarding auto financing services in a timely manner.
  • Maintained accurate records of all transactions related to auto finance services.
  • Processed applications for new vehicle loans efficiently and accurately.
  • Advised customers on the benefits and drawbacks of different types of automotive loans.
  • Monitored current market rates for competitive pricing of loans offered.

Finance Manager

Tracy Nissan
Tracy, California
08.2006 - 11.2011
  • Negotiated and drafted contracts, reviewed legal documents, and ensured compliance with organizational standards.
  • Resolved disputes between parties by analyzing relevant information and determining appropriate solutions.
  • Collaborated with internal teams to identify potential risks associated with contract terms.
  • Developed relationships with customers by providing excellent customer service.
  • Created presentations and proposals for prospective clients.
  • Resolved customer complaints promptly and effectively.
  • Monitored industry news, developments, and trends related to our products and services.
  • Identified opportunities for cross-selling additional products and services.
  • Assisted senior management in developing strategies for increasing sales revenue.
  • Conducted risk management assessments and created strategies to minimize potential risks.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Developed strategies to increase auto finance sales volume while maintaining profit margins.
  • Prepared and presented financial reports to upper management.
  • Analyzed customer credit histories in order to determine eligibility for loans.
  • Reviewed contracts for accuracy prior to signing by customers.
  • Provided guidance and advice on the best financing options available for customers.
  • Conducted regular reviews of existing loan portfolios.
  • Processed applications for new vehicle loans efficiently and accurately.

Sales Associate

Tracy Nissan
Tracy
09.2002 - 08.2006
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided product information, features, and benefits to customers.
  • Assisted in developing customer financing options.
  • Collaborated with service department personnel to ensure customer satisfaction.
  • Maintained up-to-date knowledge of new products and services offered by the dealership.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Performed market research on competitor vehicles and pricing strategies.
  • Attended regular training sessions to stay abreast of changes in industry trends and regulations.
  • Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
  • Advised customers on extended warranties, insurance policies, and other related services.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Resolved any customer complaints in a timely manner while maintaining excellent customer relations.

Damage Control Man

United States Navy, Unit
Everett, Washington
06.1999 - 08.2002
  • Performed daily maintenance on firefighting equipment and systems, including hose assemblies and valves.
  • Assisted in the repair of broken pipes, watertight doors and hatches, pumps, and other related damage control material.
  • Conducted inspections to ensure all safety regulations were followed while performing damage control operations.
  • Maintained accurate records of all maintenance activities conducted on board the ship.
  • Monitored operating conditions of fuel tanks for leaks or any signs of contamination.
  • Supervised personnel assigned to complete various tasks related to damage control operations such as welding repairs or rigging support structures.
  • Provided training on proper use of tools and materials required for completing damage control projects.
  • Coordinated with other departments to ensure that all safety protocols are followed during emergency situations requiring immediate action.
  • Responded quickly to flooding emergencies by activating dewatering pumps and controlling flooding areas using portable bulkheads or patches.
  • Tested main engines, generators, fire mains, bilge systems, fuel tanks, pumping systems, and other machinery used in damage control operations.
  • Participated in drills designed to evaluate crew performance in responding to simulated emergencies.
  • Inspected and repaired systems to maximize performance.
  • Investigated the causes of fires to determine origin and cause.
  • Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
  • Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.

Customer Service

In & Out Burger
Tracy, California
02.1997 - 05.1998
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Operated cash register to process customer payments accurately and efficiently.
  • Prepared food items such as hamburgers, fries according to restaurant standards.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Provided quality customer service by adhering to company policies and procedures.

Education

High School Diploma -

Tracy High School
Tracy, CA
06-1999

Skills

  • Administrative Oversight
  • Marketing tactics
  • Labor Relations
  • Business Management
  • Business Planning
  • Employee Training
  • Financial Management
  • Employee Development
  • Sales oversight
  • Quality Assurance
  • Customer Service
  • Business Development
  • Strategic Planning
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Strategic Decision-Making
  • Relationship Building
  • Negotiation and Persuasion
  • Sales Development
  • Work Planning and Prioritization
  • Cost Control and Budgeting
  • Policies and Procedures Development
  • Sales strategics
  • Issue Resolution
  • Customer Relations
  • Driven and Determined
  • Business marketing
  • Team Collaboration and Leadership

Timeline

Owner

House Depot
11.2022 - Current

General Sales Manager

Tracy Nissan
09.2015 - 01.2023

Sales Manager

Tracy Nissan
11.2011 - 09.2015

Finance Manager

Tracy Nissan
08.2006 - 11.2011

Sales Associate

Tracy Nissan
09.2002 - 08.2006

Damage Control Man

United States Navy, Unit
06.1999 - 08.2002

Customer Service

In & Out Burger
02.1997 - 05.1998

High School Diploma -

Tracy High School

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Robert Delgatto