Robert Denbo
Westminster,CA
Summary
Dynamic Bar Manager with a proven track record at Goat Hill Tavern, enhancing customer service rankings through effective conflict resolution and staff training. Excelled in FOH operations and health codes compliance, achieving a significant improvement in onboarding efficiency. Skilled in fostering customer relationships and leading teams to exceed service standards while ensuring profitability and compliance.
Overview
32
32
years of professional experience
Work History
Bar Manager
Goat Hill Tavern
03.1993 - 09.2024
- Improved customer service rankings by resolving issues quickly and accurately.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Bachelor of Arts - Liberal Studies
California State University, Fullerton
Fullerton, CA06-1994
Skills
- FOH operations oversight
- Health codes compliance
- Customer relationship building
- Conflict resolution
- Rule enforcement
- Verbal and written communication
- Training and mentoring
- Cash handling
- Staff scheduling
- Problem-solving
- Staff training
- Health and safety
- Team leadership
- ABC standards
- Outgoing personality
- Security oversight
Accomplishments
"Best Dive Bar in Orange County" Orange County Register too many time to count
"Best Dive bar in Southern California" LA Times 2023 and too many times to count
2019 "Best Dive Bar in the US" Huffington Post
Timeline
Bar Manager
Goat Hill Tavern
03.1993 - 09.2024
Bachelor of Arts - Liberal Studies
California State University, Fullerton
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