Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Denning

Mount Olive,NC

Summary

Proven track record in enhancing customer satisfaction and expanding client base during tenure at AmeriGas Propane, showcasing dependable customer service and handy-man skills. Leveraged excellent communication and adaptability to resolve inquiries and boost sales. Achieved efficient territory coverage through strategic planning, underlining a results-driven approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

39
39
years of professional experience

Work History

Left previous job because of foot condition caused by diabetes and to stay home to help my children with online schooling. sc

10.2018 - Current

Customer Service Representative/Inside Sales Representative

Tarheel Hardware And Mobile Home Supply
04.2015 - 10.2018
  • Opened and closed store when needed
  • Ran sales counter as needed
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests and assisting with product selection.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Answered customers' questions regarding products, prices, and availability.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Layoff

07.2009 - 03.2015
Layoff due to downturn in economy

Delivery/Sales Representative

AmeriGas Propane
07.1999 - 07.2009
  • Delivered LP gas to residential and commercial on a regular and irregular schedule for 4yrs.
  • Delivered 20lb. propane gas cylinders to commercial customers for exchange or resale.
  • Installed propane cylinder exchange cabinets at new customer locations.
  • Ensured equipment was located in a proper location per state regulations.
  • Maintained appearance of exchange cabinets.
  • Optimized territory coverage by strategically planning routes for maximum efficiency.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Expanded customer base by looking for new customers while on delivery route.

Delivery/Service Technician

Jenkins Gas And Oil Co.
09.1987 - 07.1999
  • Started as a delivery driver of gasoline, kerosene, and diesel fuel products for 2yrs.
  • Delivered propane to residential, agricultural and commercial customers 3yrs.
  • worked as a service technician for 6yrs.
  • Installed residential, agricultural, commercial equipment.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Tracked and recorded parts and labor costs related to each service call.

Heavy Wheeled Vehicle Operator

U S Army
05.1985 - 05.1987
  • Trained in the operation of numerous military wheeled vehicles at Ft. Dix NJ
  • Assigned to HHC 2/81, 1st Armored Division Erlangen, Germany.
  • Cargo section Support platoon.
  • Collaborated closely with a team of drivers to complete large-scale transportation projects within tight deadlines.
  • Facilitated smooth transport operations by coordinating with other drivers during multi-vehicle convoys for military projects.
  • Upheld cleanliness standards for both interior and exterior aspects of assigned vehicles through regular washing, cleaning, and detailing tasks.
  • Assisted in loading and unloading operations, ensuring proper weight distribution for optimal vehicle performance.
  • Demonstrated versatility in operating various types of heavy-wheeled vehicles, including tractor-trailers, tankers, and flatbeds as needed per assignment requirements.
  • Participated in ongoing training programs to stay current on best practices for heavy-wheeled vehicle operation, safety measures, and regulatory changes.
  • Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.

Education

High School Diploma -

Southern Wayne High School
Dudley, NC
06.1983

Skills

  • Friendly, Positive Attitude
  • Customer Service
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Handy-man skills ie plumbing, electrical, carpentry, roofing, and flooring
  • Moderate computer skill

Timeline

Left previous job because of foot condition caused by diabetes and to stay home to help my children with online schooling. sc

10.2018 - Current

Customer Service Representative/Inside Sales Representative

Tarheel Hardware And Mobile Home Supply
04.2015 - 10.2018

Layoff

07.2009 - 03.2015

Delivery/Sales Representative

AmeriGas Propane
07.1999 - 07.2009

Delivery/Service Technician

Jenkins Gas And Oil Co.
09.1987 - 07.1999

Heavy Wheeled Vehicle Operator

U S Army
05.1985 - 05.1987

High School Diploma -

Southern Wayne High School

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Robert Denning