Robert Dennis
Howell,MI
Summary
Self-motivated manager brings proven leadership with more than 8 years of experience overseeing and training talented teams while guiding staff for superior customer interactions. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Independently solves problems and keeps teams on task to handle diverse business requirements. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front End Manager
Costco Wholesale
East Lansing, MI
02.2022 - Current
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Administration Manager
Costco Wholesale
East Lansing, MI
02.2020 - 02.2022
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Kept operations in compliance with Costco regulations by developing and directing effective internal systems.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Receiving Manager
Costco Wholesale
East Lansing, MI
08.2017 - 02.2020
- Organized storage areas to optimize materials movements and minimize labor hours.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed inbound receiving departments.
- Gathered and processed merchandise returns.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Expedited resolutions of shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Collaborated with manufacturing and supply chain management.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Meat Department Manager
Costco Wholesale
Ann Arbor, MI
02.2014 - 08.2017
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Conducted weekly/period inventories of stock and documented losses using AS400.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Reviewed inventory levels on a daily basis and placed orders for products and merchandise for restocking purposes.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Meat Cutter
Costco Wholesale
Ann Arbor, MI
07.2012 - 02.2014
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Cut meats to customer specifications and answered questions about specialty products.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Adhere to safety and cleanliness standards and maintained equipment.
Meat Wrapper/Cutter
Costco Wholesale
Livonia, MI
08.2010 - 07.2012
- Weighed, wrapped and labeled meat products for sale to grocery customers.
- Protected consumers by consistently following food handling and safety guidelines.
- Kept shelves and display cases organized, products fronted and expired items removed.
- Offered samples of cheese and other items related to meat purchases to entice sales.
- Upheld department presentation standards with regular cleaning.
- Minimized spoilage by using first-in-first-out stock management processes.
- Unloaded new product from delivery vehicles and moved efficiently to cooler and freezer for proper storage.
- Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
Morning Merchandiser/Cart Crew
Costco Wholesale
Livonia, MI
07.2009 - 08.2010
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Verified products appeared at correct locations in proper quantities.
- Conferred with store managers to obtain information about customer needs and preferences.
Education
High School Diploma -
Lee M. Thurston High School
Redford, MI05.1993
Skills
- Office Management
- Maintaining Clean Work Areas
- Administrative Support
- Health and Safety Procedures
- Staff Training
- Delegation and Supervision
- Opening and Closing Procedures
- Employee Performance Evaluations
- Staff Coaching and Training
- Flexible Work Schedule
- Handling Complaints and Inquiries
- Customer Service Orientation
- Investigating Problems
Certification
- Level 2 Food Safety Certified , Costco Wholesale - 8 years
- Certified Forklift Trainer - 5 years
Timeline
Front End Manager
Costco Wholesale
02.2022 - Current
Administration Manager
Costco Wholesale
02.2020 - 02.2022
Receiving Manager
Costco Wholesale
08.2017 - 02.2020
Meat Department Manager
Costco Wholesale
02.2014 - 08.2017
Meat Cutter
Costco Wholesale
07.2012 - 02.2014
Meat Wrapper/Cutter
Costco Wholesale
08.2010 - 07.2012
Morning Merchandiser/Cart Crew
Costco Wholesale
07.2009 - 08.2010
High School Diploma -
Lee M. Thurston High School