Robert Devane
Framingham,MA
Summary
Seasoned security executive with a proven track record at Allied Universal Security, adept in risk & vulnerability assessments and crisis management. Spearheaded comprehensive security strategies, enhancing safety across North America. Excelled in cross-functional team collaboration and emergency response, significantly improving organizational resilience and performance metrics.
Overview
44
44
years of professional experience
Work History
Security Director, Staples North America
Allied Universal Security
01.2017 - Current
- Responsible for the security and safety of Staples Associates, Contractors and Customers for North America Enterprise
- Workplace Violence Prevention Team Member
- Evaluate industry and business trends such as on-line and live hands-on training for Active Shooter
- Conduct Risk and Vulnerability Assessments - Identified the threats to Staples, Inc. and developed protocols to protect their assets, personnel and intellectual properties
- Managed all security functions of this now 6.8 billion company in North America. Execute service agreements, site surveys, and develop the strategic operating plans while creating local and regional strategies to optimize Staples Associate safety
Area Vice President
Securitas Security Services
01.2013 - 01.2017
- Manage monthly budget to achieve profitable operation by reviewing expense key performance indicators (KPI) and making necessary adjustments to improve branch performance
- Manage and coach 12 direct reports including 5 Branch Managers, a trainer, and managers of Labor Relations, Operations Management, Contract Administration, and Accounts Payable
- Conduct risk assessments and threat analysis’ in order to make proactive recommendations to strengthen quality initiatives
- Manage Emergency Response Team (ERT) to ensure that branches have well qualified individuals properly trained to meet the company’s mission to include succession planning and mandatory on-line training for staff of 1,300. CPR/FA and AED as required
Vice President, Chief Quality Officer
Allied Universal Security (formally Apollo Securit
01.2002 - 01.2013
- Developed and tracked all Key Performance Indicators (KPI) relating to quality performance standards
- Developed and implemented quality programs and policy to ensure conformity of services
- Responsible for all internal and external corporate investigations
- Developed and implemented annual customer service satisfaction surveys
- Conducted audits of company hiring and training standards, certification and licensing requirements
- Worked to retain at risk relationships by working with staff and clients to address and resolve issues
- Worked with business units to develop, implement and monitor policies and procedures which satisfy internal and client standards
- Developed the Total Quality Management Plan (TQMP) for the organization
- Familiar with PCI process and Sarbanes-Oxley Act (SOX)
- Managed Investigations, Training, Human Resources and Inspectional Services
- Managed a staff of 1,850 employees including a team of 15 salaried managers
- Responsible for physical security operations and access control, CCTV and other physical security systems
- Monitored cost of labor and employee utilization as well as budgetary issues
- Directed and implemented employee training, recognition, and development plans
Area Director
Securitas Security Services
01.1985 - 01.2002
- Managed 24/7 contract security operations in Massachusetts - 17,000 hours/week
- Managed a staff of approximately 950 employees including a team of 6 salaried managers
- Conducted security risk assessments and third-party compliance audits at locations throughout the U.S.
- Monitored controllable expenses such as personnel and equipment to manage budget
- Developed customer service training program
- Developed client tabletop exercises on Workplace Harassment Prevention, Business Continuity and Emergency Response
- Solid knowledge of governance, risk and compliance strategies, as well as familiarity with various government and industry mandated policies and best practices regarding data encryption and information security practices, ISO 27002, HIPPA, Data Protection Act
- Conducted systematic research and provided realistic threat level assessments, as well as cost effective recommendations, to help address client security concerns globally
- Developed IPS Intrusion Prevention Systems, CCure, Tyco software house applications and access control systems hardware at client facilities
Police Officer, Uniformed Road Patrol
Dover NH Police Department
01.1981 - 01.1985
- Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
- Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
- Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
Education
Master of Science - Public Administration, Organization & Management
Golden Gate University
San Francisco, CABachelor of Science - Criminal Justice
Saint Anselm College
ManchesterSkills
- Risk & Vulnerability Assessments
- Budget Management
- Data Encryption & Information Security Practices
- Emergency Response Team Management
- Cross Functional Team Collaboration
- Crisis Management
- Executive Protection Training
- Firearms Training (Massachusetts LTC)
- Physical Security Systems - CCTV, Access Control, Intrusion
- Workplace Violence Prevention & Conflict De-escalation
Accomplishments
- Membership Chairperson - Granite State ASIS Chapter
- Criminal Justice Advisory Board - Worcester State University
- Instructor Certified PATH - Practical & Tactical Handcuffing
- Instructor Certified OCAT - Pepper Spray
- Instructor Certified MOAB - Management of Aggressive Behavior
- Police Advisory Committee - Framingham Police Department
- CPR/FA/AED Certified
Timeline
Security Director, Staples North America
Allied Universal Security
01.2017 - Current
Area Vice President
Securitas Security Services
01.2013 - 01.2017
Vice President, Chief Quality Officer
Allied Universal Security (formally Apollo Securit
01.2002 - 01.2013
Area Director
Securitas Security Services
01.1985 - 01.2002
Police Officer, Uniformed Road Patrol
Dover NH Police Department
01.1981 - 01.1985
Master of Science - Public Administration, Organization & Management
Golden Gate University
Bachelor of Science - Criminal Justice
Saint Anselm College