Robert D. Guster
Seagoville,Texas
Summary
Professional with strong experience in managing and enhancing member relationships. Skilled in communication, conflict resolution, and problem-solving. Valued for ability to work collaboratively and adapt to changing needs. Known for reliability and results-driven approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Member Relationship Specialist
Credit Union of Texas
09.2021 - Current
- Deliver an unexpected experience by consistently providing outstanding service to internal and external members with every interaction
- Uncover member needs by asking questions and provide solutions to their needs
- Proactively discuss and refer additional products to internal partners
- Regularly follow up with member to ensure that their financial needs are met and uncover any additional needs they may have
- Responsible to meet and exceed established sales and service goals
- Remain up-to-date on current products, services, and marketing campaigns through attending training, and remaining familiarity of all changes and disclosures
- Remain compliant with all financial regulations including BSA, OFAC, Reg CC, USA PATRIOT Act, etc as they apply to the duties of the position
- Maintain confidentiality of member information and other sensitive information
- Provided educational resources to members regarding financial management, budgeting, and credit-building strategies.
- Presented clients with various product and service options to meet individual demands.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Achieved high levels of member satisfaction through empathetic listening and effective problem-solving skills.
Inside Sales Agent
National General Insurance
05.2019 - 09.2021
- Responsible for using various systems to track, gather information and answer customer inquiries
- Identify customer needs and work to meet those needs using sales tools and techniques
- Provide appropriate educational information
- Working in team environment
- Meeting key performance sales, productivity and quality requirements
- Strive to sell the National General Insurance product and other insurance carrier products that meets the customer’s needs
- Perform other duties as requested, including attending required meetings
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Conducted comprehensive product demonstrations, effectively showcasing features and benefits to prospective customers.
- Provided input during weekly sales meetings to discuss challenges faced in the field, contributing valuable ideas for collective success.
- Collaborated with marketing department to develop targeted promotional materials that increased brand awareness among target audiences.
General Manager
Title Max Finance
02.2013 - 02.2019
- Finance personal loans based on the reviewing of income, banking documents and credit analysis
- Directs staff management in sales and collections activities
- Responsible for overall performance of the store in accordance with the company’s operating procedures and all applicable laws
- Interact with potential customers while explaining the loan process
- Generate daily reports to analyze expenses and delinquencies to ensure company profitability
- Accurately determine loan values based off of a comprehensive vehicle appraisal
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Aaron’s Sales and Lease Ownership
03.2010 - 02.2013
- Direct management of store with profit and loss responsibility
- Asset management, customer growth and maintenance, revenue production
- Effectively communicate with all other managers
- Train and develop associates
- Continually motivate team members
- Facilitate and reconcile inventory weekly
- Plan and organize to meet or exceed forecasted financial goals
- Recruit, hire and train to ensure efficient operations
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Sales Manager
Aaron’s Sales and Lease Ownership
01.2007 - 03.2010
- Greet customers, and shows merchandise
- Demonstrates merchandise and explains the use, operation, and care of the product to customers
- Prices, arranges, and displays merchandise to promote sales
- Gathers data on competitors, and analyzes prices, sales, and method of marketing and distribution
- Total purchases & receive payments
- Examines and analyzes statistical data to forecast future marketing trend
- Manages product technicians and customers service rep to ensure delivery, setup, and customer satisfaction are met daily
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Inventory Management
Home Depot
03.2003 - 01.2007
- Managed inventory as well as keeping count, ordering, stocking and changing prices as they are requested
- Greeting and demonstrating the use, operation, and care of the products to customers
- Providing records related to sales volume
- Streamlined inventory management processes for improved efficiency and cost reduction.
- Streamlined inventory management through accurate recordkee.
- Streamlined materials inventory management, reducing waste and optimizing resource use.
- Streamlined inventory management by consistently organizing and restocking supplies.
Education
Retail Fundamentals Certification -
Penn Foster Career School
05-2019
Sul Ross State University
Alpine, Tx05-1998
High School Graduate -
Thomas Jefferson High School
Dallas, TX05-1995
Skills
- Microsoft
- Windows
- Project Management
- Typing
- Xactimate Sketch
- Exceptional communication
- Customer service standards
- Cross-selling proficiency
- Relationship-driven selling
- Outbound calls
- Problem-solving skills
- Problem-solving abilities
Certification
General Lines Agent License #2422546
Texas All-Lines Adjuster’s License #2999341
Certified Public Notary
Timeline
Member Relationship Specialist
Credit Union of Texas
09.2021 - Current
Inside Sales Agent
National General Insurance
05.2019 - 09.2021
General Manager
Title Max Finance
02.2013 - 02.2019
General Manager
Aaron’s Sales and Lease Ownership
03.2010 - 02.2013
Sales Manager
Aaron’s Sales and Lease Ownership
01.2007 - 03.2010
Inventory Management
Home Depot
03.2003 - 01.2007
Retail Fundamentals Certification -
Penn Foster Career School
Sul Ross State University
High School Graduate -
Thomas Jefferson High School
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