Robert Diaz
Redlands,CA
Summary
A seasoned Used Car Manager and Acquisitions Manager at Toyota of Redlands, excelling in negotiation and team leadership, driving sales volume up significantly. With a knack for customer engagement and process improvement, strategies in competitive analysis and mentoring have consistently enhanced operational efficiency and profitability.
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate with strong organizational skills eager to secure Used Car Management position. Ready to help team achieve company goals.
Determined and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Used Car Manager
Toyota of Redlands
03.2008 - Current
- Negotiated and finalized used car pricing and contract terms.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Trained and mentored new sales team members.
- Supervised and trained staff of 30, driving sales volume up 52% over 15 years.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Marketed successfully through social media at no additional cost to dealership.
Acquisition Manager
Toyota of Redlands
12.2024 - Current
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Actively engaging with customers, understanding their needs, and suggesting additional products or services that could enhance their current experience
- Identifying and proactively engaging service-to-sales prospects to drive sales and build long-term customer relationships
- Contributed additional 20-25 monthly purchases/sales transactions from the service drive compared to 24 yearly.
- Established and maintained accurate records of purchases.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Generated reports on purchasing activities to support management decisions.
- Completed monthly profit and loss performance reports.
Education
High School Diploma -
Redlands East Valley High School
Redlands, CA05.2002
Skills
- Competitive analysis
- Pricing strategy
- Multitasking Abilities
- Inventory management
- Bid process management
- Teamwork
- Vendor sourcing
- Sales forecasting
- Automotive photography
- Vehicle Merchandising
- Vehicle Reconditioning Expert
Languages
Spanish
Professional Working
Software
Drive Centric CRM
Provision V-Auto/Profit Time
Carfax Online/MAX Offer
Dealer Track
Reynolds & Reynolds
Toyota Dealer Daily
Toyota STRATUS
KSR DMV Reports
GarGurus
Auto Trader
Carscom
Key Management Systems
Auto Alert (mining tool)
KBB ICO
MaxOffer
NCM Associates
Manheim
ADESA
E-Block
OpenLane
Deal Shield
Timeline
Acquisition Manager
Toyota of Redlands
12.2024 - Current
Used Car Manager
Toyota of Redlands
03.2008 - Current
High School Diploma -
Redlands East Valley High School
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