Robert Diaz

• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Secured entrances and exits by maintaining physical presence.
• Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
• Patrol assigned client sites and report any intrusion, unsecured doors, windows and/or safety issues found.
• Write accurate daily activity/incident reports on any and all issues found throughout shift.
• Work closely with local Law Enforcement as needed.

• Protect persons, assets and information Respond to and assess security alarms or emergency alarms, emergency situations, medical aid, fires, oxygen deficiency alarms, first responder, secure classified information, escort visitors and contractors, secure ingress and egress situations Ensure the highest quality security services in the protection of personnel, property and information with professionalism, fulfill duties politely, without fear or favor Preserve order and enforce rules, regulations and directives for the viability of the site and the safety of personnel, equipment and sensitive information Greet guests and employees in a cheerful and welcoming manner Answer questions and assist guests and employees Patrol the facility, internal and external Report safety concerns, security breaches and unusual circumstances, both through written and verbal means Know site-specific operations performance manuals and post orders Open/close, lock/unlock sensitive rooms and areas Conduct CCTV surveillance and maintain radio communications with all personnel as needed.
• Make/issue and account for ID access badges for all associates as needed Train newly assigned Officers in all areas of responsibilities Submit weekly reports and payroll Provide First Aid/CPR/AED as a first responder Understand accountability and lead by example.

• Supervise Security Officers, Lead Officers at client site; act to ensure that adequate reports are filed.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carry out supervisory duties that include the following: interviewing, orienting, and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• Greet guests and employees in a cheerful and welcoming manner Answer questions and assist guests and employees Patrol the facility, internal and external Know site-specific operations performance manuals and post orders Open/close, lock/unlock sensitive rooms and areas Conduct CCTV surveillance and maintain radio communications with all personnel as needed.
• Make/issue and account for ID access badges for all associates as needed Train newly assigned Officers in all areas of responsibilities Submit weekly reports and payroll.

• Responsible for the safety of facility areas.
• Enforce company rules, policies and procedures.
• Protecting and preventing unauthorized access to restricted areas.
• Conduct CCTV video surveillance, respond to emergencies, report writing and e-mails on a daily basis.
• Interact with all levels of employees, visitors, and inspectors using professional customer service skills.
• Conduct foot patrol of facility areas.
• Report violations of security.
• Know site-specific operations performance manuals and post orders Provide First Aid/CPR/AED as a first responder Greet guests and employees in a cheerful and welcoming manner Answer questions and assist guests and employees Patrol the facility, internal and external Conduct proper lock down procedures.

• Provide control of personnel access Patrol facility installation perimeter areas Patrol employee and staff office areas Safeguard weapons, ammunition, keys and temporary badges as assigned Responsible for the security, custody and discipline of detainees Transport detainees to Medical needs or court appearances Maintain accurate daily activity log.

• Manage and train security department personnel.
• Perform CCTV video surveillance.
• Report all security violations.
• Maintain accurate daily duty and activity logs.
• Apprehend.
• Restrain with handcuffs, escort, and detain offender for local Law Enforcement agencies.
• Maintain accurate records of payroll, personnel, and daily duty assignments.
• Assist in the instruction of First Aid, and CPR.
• Assures all Officers receive appropriate training, developing them in both technical and professional skills Communicates staffing needs to Operations Manager which may include using requisition process and assist in identifying and interviewing quality candidates Attend Management daily briefings of work activity and responsibilities.

• Member of Phi Theta Kappa Honor Society since 2019

Non Commissioned Officer School

• Promoted to Company Commander position for the 1975 school year.
• Member of Jr. ROTC for 4 years.