Robert Dicarlo
Allen,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
Work History
Server
Plano Studio Movie Grill
01.2024 - 01.2025
- Movie theatre restaurant, first person to score 100% on Secret Shopper.
- Taught me to deal with high stress environments and since we used toast I know how the handheld works.
- At SMG we used toast so I am already familiar with your handheld systems.
- In charge of running special events for spectrum and Norwegian Cruise Line.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier/Server
Level Up Kitchen
01.2023 - 01.2024
- Helped with catering events and ran her library cafe taking orders and serving food.
- This job taught me a lot about running a business since the owner was a close family friend and I was helping her from the start of her opening.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
CVS
01.2022 - 01.2023
- In charge of cashier and restocking, unloaded inventory, and stocked shelves, the first job I ever worked.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science -
Broward College
01.2027
Highschool - undefined
Ward Melville
01.2022
Skills
- High stress management
- Customer Service & Communication
- Fast-Paced work & Multitasking
- Team Collaboration
- Problem-Solving & Adaptability
- Time Management
- Making guests feel accommodated and comfortable
- Food and serving skills
- Making sure to upsell and Pre-bus anything in their way
- Team member support
- Daily specials memorization
Languages
English
Native or Bilingual
Timeline
Server
Plano Studio Movie Grill
01.2024 - 01.2025
Cashier/Server
Level Up Kitchen
01.2023 - 01.2024
Cashier
CVS
01.2022 - 01.2023
Highschool - undefined
Ward Melville
Associate of Science -
Broward College