Robert Dick

Primary Duties and Responsibilities

• Operates a professional Department of Defense (DoD) lodging operation of 5 buildings and 597 rooms, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.

• Manages and is accountable for the Non-Appropriated Billeting Fund (NABF). Responsible for the efficient and proper use of all non-appropriated fund (NAF) and appropriated fund (APF) resources, including funds, personnel, facilities, supplies and equipment.

• Provides short and long range financial plans to ensure program goals are met.

• Provides customer-facing integration, execution, and management of services and resources at the installation level.

• Ensures the safety and security of guests, associates, and lodging assets.

• Participates in the development and execution of the installation NGIS business plan, annual budget and capital plan.

• Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property and fixed assets.

• Conducts weekly Room Inspections in accordance with program standards for all room types.

• Responds to all guest comment card surveys in a professional and timely manner and in accordance with program standards.

• Attends NHG, Region, and Installation lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications; NHG hosted management training; approved on-line training; and achieved property accreditation 2023 and 2024 - achieving the Admiral Elmo R. Zumwalt award in 2023 for Excellence in Lodging Management.

• Manages and participates in improvement efforts to include customer response results and achieving annual property accreditation.

• Demonstrates proficiency and knowledge with hotel management applications and reporting systems.

• Manages online property website content.

• Utilizes the Program’s Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.

• Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) maximizing utilization and revenue generating opportunities.

• Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority.

• Assesses trends and problems that span the operation; recommends and implements necessary changes; and evaluates results.

• Establishes and maintains liaison with divisions, departments, directorates, and other offices that provide goods or services to the operation; fosters relationships within the military community.

• Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.

• Manages real property resources and provides advice and oversight for facility renovations, improvements, and minor and/or major construction.

• Markets the NGIS program using technology with approved online, print, and local resources to ensure patrons are aware of the availability of lodging assets and programs.

• Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques.

• Meets program standardization goals for the lodging accreditation program.

• Maintains accountability for the safeguarding of all funds.

• Meets budgeted profit margins by accurately forecasting revenues and expenses.

• Prepares well-planned annual budgets that accurately reflect the property’s potential business plan.

• Anticipates revenue or cost opportunities and manages the timing of discretionary expenditures to stabilize cash flow.

• Coordinates with fiscal oversight during reviews of minor property and fixed assets for audit review.

• Ensures lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs.

Supervisory Duties Include

• Directs work to be accomplished by staff.

• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.

• Conducts annual performance review, to include Individual Development Plan (IDP), for each staff member.

• Participates in section staffing decisions.

• Ensures staff receives proper training to fulfill requirements of their positions.

• Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.

• Supports Equal Employment Opportunity (EEO) policies; fostering a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the company policy; and ensures treatment of all staff is fair and equitable.

• Provides immediate supervisory technical oversight for 36 site subordinates and 75 supplemental contract personnel.

Primary Duties and Responsibilities

• Responsible for management control and operations of the Kintai Inn and Billeting Fund.
• Responsible for Guest Services and Guest Reception Desk, Housekeeping, Laundry and Maintenance functions, including grounds maintenance of 454 rooms, comprised of Billeting, Unit Deployed Program Facilities and monitoring of Unaccompanied Housings eMH program for key issuance and maintenance reporting.
• Provided oversight of guest satisfaction processes and worked to ensure that services and facilities met the needs and expectations of patrons.
• Inspected no fewer than ten (10) guest rooms and public spaces on a weekly basis; documenting inspections and formed action plans to address all noted deficiencies within the housekeeping department.
• Conducted regular meetings with leadership and staff ensuring consistent operations and fostered a workplace culture of hospitality and service. Interviewed and hired associates, and provided oversight for the onboarding, training and professional development of all staff, to include Local Nationals.
• Engaged with other activities, both civilian and military, aboard the Installation ensuring partnerships and opportunities were met.
• Coordinated with the Housing Director to implement new policies and procedures.
• Developed and implemented strategies/procedures to ensure safety and security of occupants.
• Coordinated with counterparts in the local hotel market to arrange space for patrons when space was not available.
• Analyzed and reported on facility operations and business performance using key metrics.
• Performed analysis of profit and loss statements, performance metrics and business analytics to improve operational performance.
• Recommended and directed actions during deviations from budget plans and facility construction.
• Developed long range budget and maintenance plans in conjunction with internal operating directives.

Primary Duties and Responsibilities

• Maintained accurate records of inventory of fixed assets and equipment, including daily inflow and outflow of in-room amenities and sundry items.
• Received and verified all incoming shipments of supplies, inspecting shipments for discrepancies and damages.
• Organized and stored items in an orderly and accessible manner in a shared warehousing area.
• Coordinated distribution of supplies, cleaning materials, equipment, and furniture.
• Prepared and processed purchase orders.
• Perform monthly, quarterly and annual inventory audits.
• Ensured compliance with local safety regulations.
• Coordinated with internal departments and vendors, ensuring supply needs were met to meet Billeting operational requirements.
• Compiled records of supply transactions.
• Kept the inventory management systems updated.
• Prepared reports on expenditures and usage.
• Maintained cleanliness and organization of storage areas.
• Trained and supervised junior staff in inventory control procedures.

Primary Duties and Responsibilities

• Responsible for assisting with program oversight of all TDY (Billeting) Official Lodging operations.
• Provided oversight of operations, maintenance, procurement services, cost management, and financial planning in assistance to the General Manager.
• Assisted with planning and implementing operational procedures, eligibility requirements, occupancy practices and furniture, fixture and equipment management.
• Assisted with preparing financial plans, budgets, inventory audits and records management.
• Provided direct supervision of housekeeping activities and Guest Services scheduling and training.

Duties and Responsibilities

• Assisted Supervisor by leading and directing subordinate clerks, responded to guest inquiries, provided instruction and adjusted work schedules.
• Resolved personnel and guest complaints.
• Trained new employees and ensured smooth flow of Front Desk Operation.
• Coordinated billeting and housekeeping requirements for official transient personnel and Unit Deployed Program active duty service members.
• Inspected facilities and individual quarters for adequacy.
• Accepted reservations, assigned rooms for transient personnel and unaccompanied housing active duty personnel.
• Calculated and posted charges for guest accounts.
• Maintained a 24 hour Front Desk operation and was responsible for the overall Change Fund.

Duties and Responsibilities

• Ensured efficient Front Desk operations during assigned shift.
• Accepted reservations, registered guests, assigned rooms, issued keys, posted charges and collected payments.
• Operated the Property Management System EPITOME to maintain records.

Duties and Experience

• Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
• Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
• Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
• Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
• Ensured continuity of operations by meticulously maintaining records, reports, and documentation related to all aspects of the unit''s activities.
• Streamlined communication processes for increased efficiency during high-stress operations.
• Developed junior Marines into future leaders through consistent mentorship and professional development opportunities.
• Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.