Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robert Dickinson

San Jose,Ca

Summary

Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience

Work History

Assistant Parts Manager

Acura of Fremont
01.2020 - Current
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Consistently met company and department objectives within budget and time constraints.
  • Managed inventory levels of parts and supplies, ensuring accuracy and availability for customer orders.
  • Organized daily workflow of staff members in the Parts Department.
  • Coordinated with vendors to ensure timely delivery of parts and materials.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness and organization of the Parts Department storage areas.
  • Trained new employees on proper ordering procedures and customer service techniques.
  • Monitored purchase order status updates from suppliers to ensure timely deliveries.
  • Ensured safety standards were met when handling hazardous materials or chemicals.
  • Established strong relationships with vendors to facilitate long-term partnerships.
  • Collaborated with other departments on projects that required specialized parts or tools.
  • Identified obsolete or outdated items in inventory and removed them from shelves.
  • Adhered to all applicable laws and regulations when conducting business transactions.
  • Received, examined and reshelved returned parts.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Managed employee schedules and daily assignments.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Prepared inventory for shipment by attaching tags and labels.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.

Parts Counter Person

Acura of Fremont
01.2010 - 01.2020
  • Assisted customers with parts selection and ordering.
  • Researched parts availability, pricing and delivery times.
  • Verified stock to ensure accuracy of inventory records.
  • Maintained cleanliness of the store front area.
  • Organized shelves in order to create an efficient working environment.
  • Processed customer orders for automotive parts, supplies and tools.
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered.
  • Utilized computer system to check part numbers, prices, availability and special order items.
  • Responded promptly to customer inquiries via telephone, email or chat applications.
  • Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
  • Received, examined and reshelved returned parts.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Operated point of sales and parts lookup computer systems.
  • Opened crates to replenish stocked items in proper aisles.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Used POS systems to receive payment or obtain credit authorization.
  • Taught and trained new sales personnel on customer service and sales techniques.
  • Networked to build client base and promote products to new and existing clients.
  • Ordered or purchased supplies to maintain optimum inventory.

Consultant Sales Associate

Babies R Us
01.2004 - 01.2010
  • Customer Service
  • Deliveries
  • Place orders for guest
  • Handle guest issues
  • Stock Sales floor and warehouse
  • Receiving
  • Cash Register
  • Daily duties to keep department Presentable

Cashier/Warehouse

Mervyn’s
01.2004 - 01.2005
  • Customer Service
  • Cash Register
  • Receiving
  • Stock sales floors & warehouse

Retail Sales Clerk

Sears
01.2001 - 01.2004
  • Customer Service
  • Cash Register
  • Warehouse/Merchandising

Education

High School -

Oak Grove High School
San Jose, CA
01.2002

Some College (No Degree) - Business Administration

De Anza College
Cupertino, CA

Some College (No Degree) - Business Administration

West Valley College
Saratoga, CA

Skills

  • Goal Setting
  • Stock control
  • Shipping and receiving
  • Returns processing
  • Sales Promotion
  • POS systems operations
  • Parts Ordering
  • Logistics Planning
  • Ordering parts
  • Vendor Relations
  • Reviewing deliveries
  • Inventory Restocking
  • Warehouse Operations
  • Staff Training

References

  • Mike O’Hare, Acura of Fremont, Parts Manager, (831)212-8274
  • Julie Boettcher, ITI, Customer Service Rep., (408)489-1141

Timeline

Assistant Parts Manager

Acura of Fremont
01.2020 - Current

Parts Counter Person

Acura of Fremont
01.2010 - 01.2020

Consultant Sales Associate

Babies R Us
01.2004 - 01.2010

Cashier/Warehouse

Mervyn’s
01.2004 - 01.2005

Retail Sales Clerk

Sears
01.2001 - 01.2004

High School -

Oak Grove High School

Some College (No Degree) - Business Administration

De Anza College

Some College (No Degree) - Business Administration

West Valley College

Similar Profiles

CREATE PROFILE
Robert Dickinson