Summary
Overview
Work History
Education
Skills
Timeline
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Robert Dickinson

Cortland, NY 13045-8868,NY

Summary

Accomplished leader with a proven track record at Lowe's, adept in strategic planning and customer service. Excelled in recruiting and training, enhancing team performance and operational efficiency. Achieved consistent revenue growth by fostering teamwork and leveraging leadership skills. Expert in maintaining high-quality standards and compliance, with a focus on achieving results through goal setting and performance metrics.

Overview

35
35
years of professional experience

Work History

District Manager

Lowe's
11.2017 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.

Store Manager

Lowe's
10.2009 - 11.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Operations Manager

Lowe's
05.2007 - 11.2017
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Outside Sales Representative

Wolohan / United Building Centers (UBC)
08.2000 - 05.2007
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.

Store Manager

The Home Depot Inc
02.1997 - 06.2000
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

The Home Depot Inc
02.1994 - 02.1997
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Infantry Squad Leader / Classified Material Cntrl

United States Marine Corps
02.1990 - 02.1994
  • Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
  • Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
  • Improved squad performance by implementing rigorous training and evaluation methods.
  • Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.

Education

No Degree - Accounting

Ferris State University
Big Rapids, MI
12.1989

High School Diploma -

Kimball
Royal Oak, MI
06.1989

Skills

    Leadership skills

    Recruiting and Hiring

    Strategic Planning

    Customer Service

    Training and coaching

    Goal Setting and Performance Metrics

Timeline

District Manager

Lowe's
11.2017 - Current

Store Manager

Lowe's
10.2009 - 11.2017

Operations Manager

Lowe's
05.2007 - 11.2017

Outside Sales Representative

Wolohan / United Building Centers (UBC)
08.2000 - 05.2007

Store Manager

The Home Depot Inc
02.1997 - 06.2000

Assistant Store Manager

The Home Depot Inc
02.1994 - 02.1997

Infantry Squad Leader / Classified Material Cntrl

United States Marine Corps
02.1990 - 02.1994

No Degree - Accounting

Ferris State University

High School Diploma -

Kimball

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