Summary
Overview
Work History
Education
Skills
Timeline
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Robert Dilger

Mesa,AZ

Summary

Experienced facilities management professional and problem solver with over 20 years of operations, customer service, and sales experience in multiple work environments. Currently manage several hundred employees with account startup oversight at public/private colleges, universities and private schools. Substantial experience in supervision/training, streamlining operations, and facilities management in large public areas including educational institutions – K–12 schools and universities, corporate environments and large airports/airlines.

Overview

17
17
years of professional experience

Work History

EXECUTIVE VICE PRESIDENT

HHS, LLC
01.2019 - 01.2025
  • Responsible for $16M P&L Management of Universities & Community Colleges nationwide:
  • Spearheaded account startups, overseeing all operations, contract management, and client relations across major universities and community colleges.
  • Account management included at Houston Community College, Dallas College, McNeese State University, Clemson University, Cuyahoga Community College, Tri-County Technical College, and Marshall University.
  • Drove revenue growth by 220% and profitability by 300% over 5+ years
  • Managed proposal reviews, contract negotiations, quality assurance programs, customer quarterly business reviews, and pricing strategies to ensure client satisfaction and operational efficiency.
  • Maintained close business relationships with all key stakeholders at each University providing excellent communication and follow-up to daily issues, leading to the 5 year renewal of Houston Community College in November of 2024.
  • Acted as major contributor to all RFP technical proposals for new business opportunities.
  • Oversaw monthly P&L, financial reporting, KPIs, and continuous optimization of processes to improve safety, quality, and employee retention. Improved training efficiency by 18%

DIRECTOR OF SALES AND MARKETING

OLYMPUS BUILDING SERVICES, INC.
01.2011 - 01.2014
  • Leadership oversight across all phases of marketing and sales including operational planning for new account transition teams including:
  • Instrumental in securing Ohio State University’s janitorial contract with 53 buildings and 4.3M GSF
  • Led Ohio State University’s transition team including the hiring of 150+ employees, purchasing and distribution of equipment, initial scheduling and training of managers
  • Prepared equipment/supply lists, work coverage schedules, management training, and other pertinent documentation for new account startups
  • Headed sales and marketing team in producing technical proposals for commercial cleaning opportunities
  • Developed, interpreted and wrote technical proposals and agreements in multiple environments including large commercial airports, city and state governments, and other corporate accounts
  • Attended prospective customer pre-bid meetings and walkthroughs including execution of company analysis for bid/no bid recommendations

SENIOR OPERATIONS MANAGER

OLYMPUS BUILDING SERVICES, INC.
01.2011 - 01.2012
  • Piloted new account transition teams and established operations for Arizona State University (10M+ GSF)
  • Recruited management and staff of 250+ employees as ASU transitioned from state employees to outside vendor
  • Developed and instituted campus-wide office/building security system with CAD blueprint mapping
  • Served as company liaison for 41 building facility managers across a demanding work environment and maintained solid working relationships with customers
  • Oversaw training and management of all building facility inspection performance and reporting
  • Achieved quality control scores in the 95% range based on Smart Inspect scoring system
  • Accountable for quarterly review presentations and quality assurance for ASU building facility managers
  • Consistently delivered under budget expectations from contract conception to project finalization
  • Conducted stringent new account analysis for future bid/no-bid recommendations
  • Led design, development, and launch of new company website

GENERAL MANAGER

FLAGSHIP FACILITY SERVICES, INC.
01.2008 - 01.2011
  • Responsible for all aspects of daily business management including budgets, forecasting, account management, profit and loss, manpower scheduling, account relations, payroll, and capital improvement projects including:
  • Heavily involved in acquiring the Phoenix Sky Harbor airport janitorial contract valued at approximately $74M over seven years and American Airlines janitorial contract valued at $1.2M annually
  • Established/maintained key relationships with key contacts at 33 facility service accounts
  • Leveraged extensive knowledge of management principles and practices, contract development, negotiations, and contract compliance for airport and corporate business environments ensuring contract compliance
  • Oversaw all regional safety training and instruction achieving year over year goals and objectives
  • Responsible for generating proposals, technical writing, account analysis, and regional sales presentations

Education

Master’s Degree - Business Administration

University of Oregon
Eugene, OR

Bachelor’s Degree - Economics

Brigham Young University
Provo, UT

Skills

  • Account Management
  • Technical Writing
  • Workflow Operations
  • Contracts / Negotiations
  • Manpower Utilization
  • Budgeting / Expense Control
  • Presentations
  • Process Planning
  • Staffing / Training

Timeline

EXECUTIVE VICE PRESIDENT

HHS, LLC
01.2019 - 01.2025

DIRECTOR OF SALES AND MARKETING

OLYMPUS BUILDING SERVICES, INC.
01.2011 - 01.2014

SENIOR OPERATIONS MANAGER

OLYMPUS BUILDING SERVICES, INC.
01.2011 - 01.2012

GENERAL MANAGER

FLAGSHIP FACILITY SERVICES, INC.
01.2008 - 01.2011

Bachelor’s Degree - Economics

Brigham Young University

Master’s Degree - Business Administration

University of Oregon

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