Robert Dodge

• Developed and implemented outreach strategies to increase community engagement and awareness.
• Collaborated with local organizations to establish partnerships and enhance resource sharing.
• Conducted needs assessments to identify gaps in services and inform outreach initiatives.
• Promote the energy efficiency program to customers, trade allies, and program stakeholders within the designated territory.
• Comprehend and implement the company's Sales Process, which includes, but is not limited to:
• Making outbound calls to existing customers to achieve the assigned energy-saving targets.

- Initiating business development efforts with new customers through business-to-business outreach.

• Manage field time effectively during interactions with customers, trade allies, and program stakeholders to ensure optimal efficiency and effectiveness.
• Develop and deliver presentations designed to enhance awareness of the program.
• Address customer inquiries and concerns through telephone, email, or in-person communication to facilitate the completion of projects.
• Collaborate with customers to provide practical solutions that support their business operations.
• Document on-site opportunities and furnish written summary reports regarding energy efficiency to customers and the Program Manager, including any necessary follow-up.
• Discuss the technical specifications of energy-consuming equipment, such as lighting systems, heating, ventilation, and air conditioning (HVAC) systems, hot water systems, as well as building and pipe insulation, and air sealing techniques.
• Enter data into spreadsheets and databases to evaluate energy savings and manage ongoing projects, which may involve collaboration with Energy Engineers as required.
• Maintain a professional appearance and conduct befitting a representative of our organization and the utility.
• Establish rapport with customers by initiating discussions regarding energy usage within their facilities, both on-site and through virtual platforms.
• Collaborate effectively within a team environment and actively contribute to the ongoing improvement of operational processes on an annual basis.
• Assist the Program Manager in training new team members.
• Lead presentations that promote energy efficiency programs to targeted audiences.
• Assist customers in navigating the rebate application process.
• Perform all other duties as assigned.
• Interviewed, screened, enrolled, and sourced 60 to 80 new clients a day.

• Recruited and hired top-level talent to add value and expertise to sales department, built a 100 plus person sales team.
• Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan, meeting all KPIs.
• Evaluated performance against goals and implemented appropriate development plans
• Led training programs for sales team, enhancing product knowledge and customer engagement techniques.
• Analyzed market trends to identify opportunities for business expansion and increased market share.
• Fostered strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
• Implemented performance metrics to assess team effectiveness and drive continuous improvement in sales processes.
• Negotiated contracts and pricing structures, optimizing profitability while maintaining competitive positioning.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.