Summary
Overview
Work History
Education
Skills
Timeline
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Robert Domin

Spring,TX

Summary

Experienced Financial Leader: Over 25 years in Credit Union/Banking leadership, adept at process optimization, team collaboration, and coaching for a positive customer experience. Versatile Expert in Financial Management: Accomplished leader with expertise in Fraud/Risk management, relationship building, regulatory compliance, and goal management. Proven ability in recruiting, evaluation, and customer service principles. Comprehensive Managerial Experience: Collaborative team player with a background in completing managerial and administrative tasks, recognized for boosting company morale and productivity. Results-Driven Manager: Motivated and experienced in enhancing operational efficiency and team performance. Adaptable to changing business demands with a strategic and innovative mindset. Resourceful Problem Solver: Performance-driven leader with knowledge of all aspects of operations, excelling in maintaining effective operational output. Experienced in managing staff and day-to-day operations. Customer-Focused and Multitasking Expert: Reliable and hardworking leader skilled in serving thousands of customers per shift. Thrives in a fast-paced environment, focused on maximizing resource utilization for scalable operations and increased profitability. Organized and Impactful Leader: Successful in overseeing daily operations and making effective policy decisions. A natural relationship-builder with leadership talents, seeking a leadership role to contribute to company goals and personal growth. Motivated Leader with Academic Excellence: Ambitious and motivated leader with a track record of academic excellence, eager for the next challenge in a leadership position.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

27
27
years of professional experience

Work History

Wire Desk Analyst

Evolve Bank
01.2023 - Current
  • Execute incoming domestic and international wire transfers accurately and efficiently, ensuring all transactions comply with relevant regulations and internal policies
  • Verify the authenticity of wire transfer requests, confirming necessary details and obtaining appropriate authorizations before processing
  • Identify and mitigate potential risks associated with wire transfers, including fraud detection and prevention measures
  • Provide support to internal customers regarding wire transfer inquiries, including tracking transactions and resolving issues or discrepancies
  • Ensure all wire transfers adhere to financial regulations and organizational compliance standards, including OFAC (Office of Foreign Assets Control) guidelines
  • Maintain accurate records of all wire transfer transactions
  • Monitor wire transfer systems and software, report outages and system errors accordingly
  • Collaborate with other departments, such as compliance, fraud prevention, and customer service, to ensure seamless wire transfer operations
  • Participate in training sessions to stay updated on the latest procedures, regulations, and technologies related to wire transfers
  • Identify opportunities for improving wire transfer processes and workflows, implementing enhancements to increase efficiency and reduce errors

Assistant Wire Manager

East West Bank
05.2022 - 05.2023
  • Managed a Wire Operations team of 20+ individuals within a high-volume, multifunctional operational unit, ensuring efficient and accurate delivery of all wire and payment services
  • Operated in a high-pressure environment, providing funds transfer services for Commercial and Retail customers across the US, Hong Kong, and China, handling an average of 8K-12K transactions daily
  • Achieved excellence in service levels with both internal and external organizations by overseeing the successful execution of critical daily functions
  • Maintained top standards in compliance with all banking regulations related to payment processing and East West Bank's wire transfer OFAC program
  • Served as the wire transfer disaster recovery site for corporate headquarters, ensuring continuity and reliability in crisis situations
  • Implemented customer service initiatives that enhanced client satisfaction, resulting in positive feedback and increased customer loyalty
  • Introduced automation solutions to streamline book transfers, reducing manual errors and boosting overall operational efficiency
  • Collaborated effectively with departments such as compliance, IT, and customer service to seamlessly integrate wire transfer processes with organizational goals

Insurance Sales Representative

Select Quote
11.2021 - 02.2022
  • Acquired new clients through proactive inbound/outbound calls and web leads, expanding the customer base
  • Conducted financial needs analyses for clients, identifying appropriate insurance policies tailored to individual needs
  • Provided financial guidance and recommendations to safeguard families and loved ones, focusing on death, accident, and mortgage protection
  • Examined underwriting criteria to align clients with top insurance companies in the US, ensuring optimal policy selection

Process Optimization

Vroom Texas Direct Auto
03.2021 - 08.2021
  • Analyzed complex processes to identify inefficiencies and propose effective solutions
  • Utilized data to assess process performance, identify trends, and make informed decisions for process optimization
  • Implemented strategies for continuous process enhancement, demonstrating a commitment to ongoing improvement
  • Identified and addressed root causes of process inefficiencies, implementing sustainable solutions
  • Effectively communicated and trained stakeholders at all levels on process changes, expectations, and improvements
  • Documented processes to ensure standardization and coordinated expectations across departments, enhancing the overall customer experience

Branch Manager

People's Trust FCU
05.2019 - 08.2020
  • Launched initiatives to support local small businesses, resulting in a 20% increase in small business account openings and strengthened ties with the local entrepreneurial community
  • Developed and executed community outreach programs, including financial literacy workshops and partnerships with local schools, leading to a 25% increase in community engagement and brand awareness
  • Spearheaded charitable initiatives, such as fundraising events and volunteer programs, resulting in a 30% increase in community involvement and positive brand perception
  • Organized and hosted financial education workshops for community members, leading to a 15% increase in financial literacy levels and improved customer trust
  • Coordinated branch efforts effectively during local crises or natural disasters, ensuring timely financial support and resources to affected community members
  • Introduced multilingual services to cater to the diverse community, resulting in a 20% increase in accessibility and satisfaction among non-English-speaking members
  • Managed a team of 8 employees, focusing on team building, coaching, and achieving monthly goals for branch checking accounts and loan targets

Branch Manager

Energy Capital Credit Union
05.2018 - 04.2019
  • Introduced process optimization initiatives, streamlining day-to-day operations and reducing transaction times by 15%, enhancing customer service and operational efficiency
  • Implemented targeted marketing campaigns and community engagement strategies, contributing to a 15% growth in the branch's market share within the local community
  • Established robust risk management procedures, resulting in a 30% reduction in fraudulent transactions and improved overall branch security
  • Developed and executed cross-selling programs, leading to a 10% increase in the adoption of additional banking products and services by existing customers
  • Achieved consistently high scores in internal and external audits by ensuring compliance with regulatory standards and internal policies
  • Strengthened ties with the local community through outreach programs, sponsorships, and partnerships, enhancing the branch's reputation and fostering positive relationships
  • Spearheaded the integration of digital banking solutions, resulting in a 20% increase in online transactions and an improved overall customer experience
  • Implemented customer retention programs and personalized outreach efforts, reducing customer attrition by 15% and fostering long-term customer relationships
  • Restructured back-office processes, reducing paperwork and manual tasks, leading to a 20% increase in operational efficiency and a decrease in error rates
  • Oversaw staff recruitment, training, and operations for new account openings, resulting in a 12% increase in new accounts within the third quarter
  • Developed a strategic onboarding program to increase community involvement following Hurricane Harvey, enhancing community engagement within the first 90 days

Team Leader/SME

BAXTER CREDIT UNION
01.1998 - 06.2018
  • Identified project workflows, prioritized tasks, and enhanced functionality to ensure efficient project execution
  • Collaborated effectively with senior leadership, providing regular updates and contributing to project planning initiatives
  • Managed business units to ensure timely project delivery and consistently high client satisfaction
  • Oversaw the vendor authentication decision matrix for online and mobile applications, ensuring secure and reliable processes
  • Conducted a comprehensive analysis of the customer onboarding process, identified bottlenecks, and proposed a streamlined digital application process, resulting in a 30% reduction in onboarding time
  • Evaluated operations and implemented process improvements to enhance the overall customer experience
  • Managed operations and provided support to staff, ensuring operational consistency across the team
  • Oversaw new member desktop, mobile/service center operational processes, and administrative individual and user group settings
  • Cultivated strong relationships with customers, vendors, and internal teams across various business units
  • Collaborated with the core project team to successfully launch the new member application, ensuring alignment with project goals and delivery timelines
  • Led the restructuring of departmental procedures as part of the Foreign Account Opening/Foreign Member Project, working with a cross-functional management team to identify KPIs and performance metrics
  • Coordinated efforts of the New Member Experience Team, including committee participation scheduling, staff accountability monitoring, and acting as a liaison to senior leadership
  • Served on the Red Flag Committee, contributing to the creation of objective models for the team and managing OFAC compliance and processing
  • Facilitated individualized training seminars and workshops with branch personnel, ensuring consistency and quality of service to customers
  • Developed and implemented comprehensive training materials for branches to enhance product knowledge

Education

High School Diploma -

Central High School
Crystal Lake, IL

Skills

  • Operational Efficiency Oversight
  • Vendor Relationship Management
  • Cross-Functional Support
  • Streamlined Automation Processes
  • Digital Application Management
  • Fraud Prevention Strategies
  • Risk Identification and Response
  • Financial Analysis
  • Strategic Client Engagement
  • Professional Development Initiatives
  • Operational Efficiency Enhancement
  • Proficient in Google Drive
  • Operational Strategy Development
  • Collaborative Leadership
  • Regulatory Compliance Expertise
  • Wire Transfer Analysis
  • Technical Proficiency
  • Financial Audit Oversight

Timeline

Wire Desk Analyst

Evolve Bank
01.2023 - Current

Assistant Wire Manager

East West Bank
05.2022 - 05.2023

Insurance Sales Representative

Select Quote
11.2021 - 02.2022

Process Optimization

Vroom Texas Direct Auto
03.2021 - 08.2021

Branch Manager

People's Trust FCU
05.2019 - 08.2020

Branch Manager

Energy Capital Credit Union
05.2018 - 04.2019

Team Leader/SME

BAXTER CREDIT UNION
01.1998 - 06.2018

High School Diploma -

Central High School

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Robert Domin