Robert Domin

Process Excellence/Credit Union/Banking/Financial Manager Dynamic leader with more than 25 years of experience within the Credit Union/Banking and process optimization environment. Highly versatile and adaptable, skilled at collaborating across teams, coaching personnel, and ensuring a positive customer experience across all channels in the financial world. Expertise in Fraud/Risk management, relationship building, regulatory and compliance rules, business development and goal management. Adaptable Leader with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 25 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity. Motivated Experienced Manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with an innovative mentality focused on driving company success. Enthusiastic Leader offers over 25 years of experience in multiple leadership roles. Excellent problem solver with resourceful and flexible approach to team management. Knowledgeable about all sides of operations and best practices to maintain effective operational output. Reliable and hardworking Leader works autonomously or in teams to serve over thousands of customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in a fast-paced customer-focused environment. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly organized, proactive and punctual with a team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain a Leader position to expand my career while achieving company goals. Motivated leader with a track record of academic excellence looking for my next challenge.

References: Mike Valentine Present and CEO BCU Credit Union mike.valentine@bcu.org I Jocelyn Williams Sr Manager Branch Culture BCU jcheri.williams@gmail.com 612-222-4266 I Cynthia Gonzales 313cmg@gmail.com