ROBERT DONKO
Claims Professional
Alhambra,CA
Summary
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Results-driven insurance professional with proven track record in managing claims operations and optimizing processes. Skilled in team leadership, conflict resolution, and strategic planning. Strong focus on collaboration and adaptability, ensuring reliable performance in dynamic environments. Known for analytical thinking and effective communication, driving consistent outcomes and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Claims Operations Manager
Automobile Club of Southern California
01.2003 - Current
- Casualty Claims Representative - Los Angeles 2003
- Casualty Team Manager - Diamond Bar 2008
- Claims Examiner - Costa Mesa 2014
- Casualty Team Manager - Long Beach 2016
- ER Team Manager - Arcadia 2018
- ER Unit Manager Long Beach 2019
- ER Unit Manger - Arcadia 2022
- Led cross-functional teams to enhance claims processing efficiency and accuracy.
- Developed and implemented training programs for new claims specialists, improving onboarding effectiveness.
- Oversaw compliance with industry regulations, ensuring adherence and minimizing risk exposure.
- Presented performance reports to senior leadership, highlighting key metrics and recommending strategic initiatives for growth.
- Collaborated with other departments to develop comprehensive risk mitigation strategies addressing potential exposure from various types of insurance policies.
- Implemented quality assurance measures to monitor accuracy and consistency in claim processing procedures.
General Liability Claims Manager
Farmers Insurance Company
1997 - 2003
- Managed complex claims processes, ensuring compliance with industry regulations and company policies.
- Trained and mentored staff on best practices in claims handling and customer service excellence.
- Analyzed claims data to identify trends, improving operational efficiency and reducing turnaround time.
- Developed strategic initiatives to enhance claims processing accuracy and reduce errors significantly.
Education
Bachelor of Science - Criminal Justice
California State University Los Angeles
01.1994
Associate - Insurance Services
Insurance Institutes
01.2008
Skills
- Problem Solving
- Communication
- Team Work
- Time Management
- Attention to Detail
- Creativity
- Collaboration
- Leadership
- Active Listener
- Claims management expertise
Languages
Slovenian
Professional Working
Timeline
Claims Operations Manager
Automobile Club of Southern California
01.2003 - Current
General Liability Claims Manager
Farmers Insurance Company
1997 - 2003
Bachelor of Science - Criminal Justice
California State University Los Angeles
Associate - Insurance Services
Insurance Institutes