Robert Donovan
Plover,WI
Summary
I have been working in the food and beverage department for 26 years and have extensive customer service background. I have held all positions including bus person up to manager.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Parker John's BBQ & Pizza
Stevens Point, WI
02.2023 - Current
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented staff training programs to enhance team performance and operational excellence.
- Analyzed financial reports to drive budgetary decisions and improve profitability margins.
- Developed marketing strategies that increased brand visibility and attracted new customers.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Fostered a positive work environment through effective communication and employee engagement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Asst Manager
Skinny Fats
Henderson, NV
04.2020 - 02.2023
- Led daily operations, ensuring smooth workflow and adherence to company policies.
- Developed training programs improving staff performance and customer service skills.
- Implemented inventory management systems, enhancing accuracy in stock levels.
- Collaborated with team members to execute marketing strategies, boosting customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Asst. Room Manager
Red Rock Station
Las Vegas, NV
04.2014 - 02.2020
- All aspects to do with daily paper work, customer service scheduling, monthly liquor inventory, labor exceptions, interviewing potential new team members, motivating team members to give the best service, and to assist team members in all areas in to make sure they succeed.
GM
Crazy Pita
Las Vegas, NV
08.2011 - 04.2014
- Food ordering, liquor order, P&L's, scheduling, payroll, special events, customer service, training new team members, and banking
Education
High School Diploma - General Studies
Monte Vista
Newport Beach, CA, USA01.1989
Skills
Food expediting
Used micro system
Scheduling
Liquor inventory
Customer service
P&L's
Food serving
Certification
Serve safe
Timeline
General Manager
Parker John's BBQ & Pizza
02.2023 - Current
Asst Manager
Skinny Fats
04.2020 - 02.2023
Asst. Room Manager
Red Rock Station
04.2014 - 02.2020
GM
Crazy Pita
08.2011 - 04.2014
High School Diploma - General Studies
Monte Vista