Robert Dorsey
Vandergrift,PA
Summary
Experienced and detail-oriented business professional with a strong focus on quality. Diverse skill set includes sales, customer service, cash handling, data entry, and risk management. Over ten years of expertise in these areas. Seeking transition into an accounting, financial, or analytical role with a prestigious company. Adept at working independently and collaboratively as part of a professional team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
CarMax
05.2023 - Current
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Provide guidance related to business rules and mentor others as skillset expands
- Acquire the Automotive Sales Persons License in specific states.
Collections/Customer Service
US Auto Sales
01.2022 - 05.2023
- Follows all established policies and procedures within the Account Services department to ensure compliance adherence
- Used multiple methods of communication, such as email, telephone calls, mailing; to follow up with customers regarding their account
- Maintained a balance between company policy and customer benefit in decision making.
Customer Service Representative
Georgia Furniture Mart
12.2020 - 12.2021
- Delivered high-quality customer service via email support platform ensuring top level service to continue corporate growth
- Following up with vendors via email and or phone calls & scheduling part services
- Worked well in a fast-paced environment & communicate effectively with others
- Scheduled routes for our service technicians.
Benefits Verification Specialist
AmerisourceBergen
10.2019 - 06.2020
- Verified patient specific benefits and precisely document specifics for various payer plans including patient coverage, cost share, and access/provider options
- Identified restrictions and details on how to expedite patient access
- Assisted patients in processing medication applications to include documenting and initiating prior authorization process, claims appeals, etc
Loss Mitigation Specialist
CardWorks Servicing
02.2018 - 06.2019
- Handled credit card account maintenance while providing recommendations on payment programs
- Reviewed customer correspondence to assist in resolving the case
- Provided guidance related to business rules and provided counseling to cardholders about obligations & benefits of bringing the account(s) current.
Sales Associate/Cashier
Macy's
05.2014 - 01.2018
- Provided exceptional customer experience and performed delegated tasks by ensuring to meet deadlines
- Demonstrated knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
- Proficient in POS systems including but not limited to Search and Send and My Client.
Collections Representative
Bank of America
11.2016 - 05.2017
- Contacted delinquent or high-risk customers to acquire recovery of charged off Consumer Card, Business Lending and Deposit accounts
- Provided consumer credit assistance, including submission of extension requests and other recovery activities
- Solved complex billing problems and inquiries, and negotiate complex payment programs
DirecTV Sales Representative
Alorica
06.2015 - 11.2016
- Answered phone calls courteously and actively listen to the customer needs, verify customer information and provide excellent customer service
- Effortlessly multi-task by speaking with the customer, troubleshooting, and using a computer to discover and input information
- Utilized consultative sales approach to offer products relevant to the customer's needs while navigating through online programs to find solutions, and notating customer files
- Recognized opportunities to offer additional products/services that would help address and solve issues they may be experiencing
Certified Nursing Assistant (CNA)
Golden Living
01.2015 - 06.2015
- Performed direct resident care duties under the supervision of licensed nursing personnel and assist with promoting a compassionate environment for the residents
- Provided high-quality patient care as an in-demand CAN within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings
- Recorded and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans
Education
School of Nursing - Nursing Assistant -
BridgeValley Community & Technical College
Charleston, WV06.2015
High School Diploma -
Penn Foster High School
Charleston, WV01.2015
Skills
- Excellent verbal communication, active listening and written skills
- Proficient Windows-based experience including fundamentals of data entry/typing
- Proficient with Microsoft Word, Excel, PowerPoint and Outlook
- Proficient in using computer hardware and software (eg Printing, word processing, and electronic mail)
- Robust time management and analytical skills and attention to detail
- Excellent interpersonal, flexibility, leadership and adaptability skills
- Diagnostics and patient monitoring
- Thrives in a fast-paced environment
- Credit assistance and collections experience
- Inbound/Outbound Calling Experience
- Advanced customer service skills
- Client Relations
Certification
- Certified Nursing Assistant (CNA) 2015
- Tennessee Salesperson State License (2024)
- Utah Salesperson State License (2024)
- Georgia Salesperson State License (2024)
Timeline
Customer Service Consultant
CarMax
05.2023 - Current
Collections/Customer Service
US Auto Sales
01.2022 - 05.2023
Customer Service Representative
Georgia Furniture Mart
12.2020 - 12.2021
Benefits Verification Specialist
AmerisourceBergen
10.2019 - 06.2020
Loss Mitigation Specialist
CardWorks Servicing
02.2018 - 06.2019
Collections Representative
Bank of America
11.2016 - 05.2017
DirecTV Sales Representative
Alorica
06.2015 - 11.2016
Certified Nursing Assistant (CNA)
Golden Living
01.2015 - 06.2015
Sales Associate/Cashier
Macy's
05.2014 - 01.2018
School of Nursing - Nursing Assistant -
BridgeValley Community & Technical College
High School Diploma -
Penn Foster High School
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