Thomas Welch

assist with sales of high end vintage

opening/closing up shop

engage with customers and help them with resale protocol

enter items to be sold into our inventory database

I work"front of house' I buzz customers in and regulate the flow of people entering and leave store

loss prevention

• Supervised customer-facing personnel and contract employees.
• Assisted emergency services during crisis situations, ensuring timely evacuation of the venue and proper communication with authorities.
• Ensured compliance with local laws and regulations related to alcohol sales, checking patron IDs diligently when required.
• Enhanced customer satisfaction by providing courteous assistance and guidance to visitors in need of help or information.

Conducted intakes for new residents

• Monitored and assisted in the daily routine sof facility

Assisting residents in getting to their scheduled groups

Improved residents'' quality of life by providing compassionate care and assistance with daily activities.

Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.

Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.

Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.

Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.

Assisted residents with handling daily chores and errands by transporting to appointments, cleaning personal spaces

Supervise and train a team of staff to deliver consistent and high-quality emergency shelter services.

Provide services that are high quality, consistent, and in accordance with the Shelter House mission, vision, and values.

Manage client records, files, and reports to ensure accuracy, confidentiality, and security of files.

Oversee and maintain the daily operations of emergency shelter facilities.

Work with a team of managers to ensure all emergency and housing programs are working together to achieve high level outcomes.

using excel to manage client's intakes and services provided as well as duties of my employes

engaging with residents- providing referrals , helping them navigate our services as well as other local services

deescalating any issues within the shelter

• Build rapport with program clients and engage with them professionally and respectfully. When necessary, de-escalate tense, even hostile, client situations.

Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.

Conduct periodic facility walk-throughs.

Always provide excellent customer service and confidentiality.

Distribute meals to program clients and help unpack and properly store meals that are delivered to site.

Perform light custodial work consisting of cleaning tables, chairs, minor spills, and removal of trash.

Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.

Always enforce the Residential Code of Conduct and/or House Rules.

participate in advocacy and direct actions to end the crisis of homelessness