Robert Dunn
Oklahoma City,OK
Summary
Dynamic and results-oriented Warehouse Operations Supervisor with experience optimizing logistics and supply chain processes. Proven track record of driving efficiency, reducing costs, and enhancing productivity in fast-paced warehouse environments. Skilled in team leadership, inventory management, and process improvement. Adept at implementing innovative solutions to streamline operations and meet organizational goals. Strong communicator with a passion for fostering collaborative working relationships to achieve operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
GXO Logistics
07.2021 - Current
- Correctly utilize Warehouse Management System (WMS) and maintain appropriate work documents.
- Establish, Maintain, and promote exceptional customer Service.
- Oversee process to ensure inventory and orders are completed accurately and on time.
- Provide support and backup for warehouse management.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
Relationship Manager
Heartland Payment Systems
11.2020 - 07.2021
- Meet and exceed monthly sales goals.
- Successfully create business from new and existing customer accounts.
- Provide after-sales service to every account.
- Build rapport and establish long term relationships with customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating strong network of professional contacts and referrals.
Operations Manager
NKAB
07.2020 - 11.2020
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Trained team members on performance metrics and consumer behavior identification.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed process controls and metrics for daily management of call center.
Retention Specialist
Cox Communications
07.2019 - 07.2020
- Ensuring individual sales and retention goals are met and exceeded.
- Responsible for assisting customers in completing purchases and resolving issues efficiently and professionally.
- Continuously expanding knowledge by participating in on-the-job workshops and completing regular training classes.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
General Manager
The Zoo Health Club
07.2018 - 07.2019
- Responsible for development of all sales and marketing strategies.
- Manage, monitor, and evaluate performance of all gym-related managers.
- Hire, train, and schedule all gym-level staff.
- Delegate, monitor, and evaluate specifically assigned responsibilities of sales team.
- Properly manage and maintain gym operational budget and employee schedules.
- Ensures that bi-weekly payroll is completed, approved, and submitted on time.
Operations Manager
Progrexion Teleservices
01.2014 - 06.2018
- Oversee all sales and customer service operations for more than 300 agents, 15 team leads, and 5 trainers.
- Develop vision and strategy based on company values and sales targets.
- Effectively lead site of 300 agents taking inbound, 3rd party transfers, and outbound calls.
- Responsible for quality assurance call reviews with agents.
- Ran culture and celebratory events to place emphasis on goal achievement.
- Interview and make hiring decisions on all potential employees.
Education
High school diploma -
SouthPointe High School
Sandy, UT05.2000
Skills
- Microsoft Office
- Inventory Management
- Leadership and Change Management
- Lean principles
- Warehouse Safety
- Forklift Operations
- ISO Standards
- Warehouse Operations
- Skilled in SAP
- Process Improvement
- Shipping and receiving
- Supply Chain Management
Timeline
Operations Supervisor
GXO Logistics
07.2021 - Current
Relationship Manager
Heartland Payment Systems
11.2020 - 07.2021
Operations Manager
NKAB
07.2020 - 11.2020
Retention Specialist
Cox Communications
07.2019 - 07.2020
General Manager
The Zoo Health Club
07.2018 - 07.2019
Operations Manager
Progrexion Teleservices
01.2014 - 06.2018
High school diploma -
SouthPointe High School
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