Robert D. Velo
Chicago,IL
Summary
Seasoned Area Customer Service Manager with proven success in implementing customer service strategies and initiatives. Strong background includes driving team performance, improving customer satisfaction, and fostering client relationships. Possess significant skills in problem-solving, communication, and decision-making. Noteworthy contributions include enhancing operational efficiency and creating a positive work environment that encourages productivity.
Overview
13
13
years of professional experience
Work History
Customer Service
Walgreens
Chicago, IL
10.2023 - Current
- Extraordinary customer service with strong time management skills
- Easily adaptable to working with co-workers and can handle with change
- Incredibly friendly, outgoing, and a positive attitude with a customer-focused personality
- Retail management with a very flexible schedule (nights & weekends)
- Critical thinking with quick problem solving skills on time sensitive matters
- Flexibility to prioritize and follow instructions can work independently
- Maintains a calm and pleasant demeanor in stressful circumstances with multiple tasks
- Stocking new inventory, checking expiration dates, and can train new employees
- Can work a cash register, fulfill an online order, and manage a photo department
- Strong communication skills and absolutely takes pride in work
General Manager
Lone Wolf
Los Angeles, CA
04.2014 - 01.2018
- Grossed over $873K in sales during the first year of operations & exceeded the net profit
- Sold $325K in luxury hospitality memberships and served as the official brand ambassador
- Cold calling, inside sales, outside sales, and established a solid book of business
- Managed a sales team and held various positions from general manager to sales operations
- Developed partnerships with restaurants, private clubs, event venues, and local businesses
- Managed a retail store, private membership club, and supported a growing organization
- Created strategies to generate new customers & increase revenue from current customers
- Cultivated lead's successfully using (Salesforce, etc)
Business Development
Cornerstone OnDemand
Los Angeles, CA
04.2012 - 01.2014
- Achieved 110% of quota each quarter
- Managed end-to-end sales cycle for organizations with less than 500 employees
- Responsible for sourcing leads, demonstrating, coordinating stakeholders, and closing
- Developed a sales growth strategy for the Los Angeles & Northern California Territory
Education
Bachelor of Arts - Film & Television Production
University of Southern California
05.2000
Skills
- Exceptional Customer Service
- Maintaining Customer Database
- Solution Selling
- Strategic Account Development
- Exceeds Sales Goals
- Relationship Building
- Business Development & Planning
Timeline
Customer Service
Walgreens
10.2023 - Current
General Manager
Lone Wolf
04.2014 - 01.2018
Business Development
Cornerstone OnDemand
04.2012 - 01.2014
Bachelor of Arts - Film & Television Production
University of Southern California
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