Summary
Overview
Work History
Education
Skills
Timeline

Robert Early

Pflugerville,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

14
14
years of professional experience

Work History

Cloud Engineer

Five9 Inc
11.2020 - 10.2024
  • Oversee the global Five9 Studio backend during U.S. business hours.
  • Monitor the Studio cluster's health and call volume via OpsGenie alerts from Prometheus and Mezmo.
  • Interface with Customer Success (and other teams) to remediate incidents with the Studio platform.
  • Perform platform rollbacks via Ansible Tower.
  • Repair SQL replication.
  • Administer Nutanix and AWS consoles.
  • Upgrade Nutanix hardware in colo cages.

NOC Engineer

Five9 Inc (formerly Inference Solutions)
01.2019 - 11.2020
  • Oversee and handle all studio backend issues during U.S. business hours.
  • Administer Nutanix and AWS consoles.
  • Deployed and managed a Graylog centralized logging cluster.

Systems Administrator

Tangoe
Austin, TX
09.2015 - 01.2019
  • Manage the Austin colo cage and VMware environments in production.
  • Support QA, DBA, and Developers for all backend server needs.
  • Support Active Directory production accounts.
  • Ensure proper tape rotation for local backup libraries.
  • Run network and fiber cables as needed.

NOC Support

Epicor Software Corporation
Austin, TX
07.2014 - 07.2015
  • Monitor global clusters.
  • Support and remedy internal server user needs.
  • Manage backup tape libraries.
  • Administer bare-metal restores via NetBackup.
  • Facilitate all server hardware needs in the colo cage.
  • Run network and fiber cables as needed.

Level 4 Support

Intel
Austin, TX
12.2013 - 05.2014
  • Support Linux and Windows server and desktop environments on preproduction chip test floors.
  • Deploy and re-image server OS on rack servers and desktops.
  • Run diagnostics & replace server & desktop hardware as needed
  • Document KB articles.

NOC Support

AT&T Wi-Fi Services
Austin, TX
06.2013 - 12.2013
  • Support remote Linux servers that provide public Wi-Fi for McDonald's, Starbucks, Barnes & Noble, etc.
  • Coordinate with field technicians on interfacing with remote servers.
  • Document KB articles.

Lead Deployment Tech

Hostway
Austin, TX
03.2011 - 06.2013
  • Managed all new host deployments.
  • New host deployments via PXE boot.
  • Assembled, imaged, racked, and configured Dell PowerEdge clusters.
  • Run network and fiber cables as needed.
  • Monitored local data centers for hardware failures.
  • Document KB articles.

Education

Graduate Certificate - Culinary Arts

Le Cordon Bleu, Austin, TX
02-2011

Skills

  • Linux Server Administration
  • Windows Server Administration
  • Datacenter Administration
  • Cloud Infrastructure
  • AWS Administration
  • VMware Administration
  • Nutanix Administration
  • Jira Administration
  • Ansible Deployment
  • Centralized Logging Management
  • Change control
  • Bash Scripting

Timeline

Cloud Engineer - Five9 Inc
11.2020 - 10.2024
NOC Engineer - Five9 Inc (formerly Inference Solutions)
01.2019 - 11.2020
Systems Administrator - Tangoe
09.2015 - 01.2019
NOC Support - Epicor Software Corporation
07.2014 - 07.2015
Level 4 Support - Intel
12.2013 - 05.2014
NOC Support - AT&T Wi-Fi Services
06.2013 - 12.2013
Lead Deployment Tech - Hostway
03.2011 - 06.2013
Le Cordon Bleu - Graduate Certificate, Culinary Arts

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Robert Early