Robert E. Currie
Bryan,Tx.
Summary
Proven track record in enhancing customer satisfaction and retention, notably at Lithia CJD, through expert warranty claims management and exceptional communication skills. Skilled in utilizing Microsoft Office for efficient data entry and reporting, I've significantly improved service delivery by implementing innovative workflow management strategies. Demonstrates a strong work ethic and adept multitasking abilities, ensuring high-quality customer service.
Overview
11
11
years of professional experience
Work History
Service Advisor
Lithia CJD
Bryan, Tx
04.2024 - 07.2024
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Followed up with existing customers regarding past services performed on their vehicles.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Warranty Tech
DR Horton
College Station, Tx
11.2022 - 03.2024
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
- Maintained up-to-date knowledge of industry, the best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
- Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
- Managed approximately 30 incoming calls, warranty visits and requests from homeowners.
Area Warranty Manager
Stylecraft
College Station, Tx
07.2017 - 08.2022
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer’s warranty coverage.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Maintained up-to-date knowledge of the industry, the best practices, and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
- Collaborated with sales and service teams to provide a seamless customer experience during the warranty process.
- Managed approximately 30-40 calls and requests from customers daily.
Billing/Coding Representative
Arthritis and Osteoporosis Clinic of Brazos Valley
College Station, Tx
01.2017 - 04.2017
- Checked claims coding for accuracy with ICD-10 standards.
- Collected, posted and managed patient account payments.
- Utilized excellent organizational skills to manage multiple tasks simultaneously.
- Submitted claims to insurance companies.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Advised physicians on proper documentation requirements for accurate code assignment.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Reviewed patient records to identify diagnosis and procedure codes for billing purposes.
Bankruptcy Specialist I
NBS Default Service
Dallas, TX
12.2013 - 12.2016
- Facilitated successful debt discharges by proactively addressing potential challenges and roadblocks within the legal process.
- Implemented advanced tracking systems to monitor case progress and identify potential bottlenecks in the bankruptcy resolution process.
- Answer telephone calls and email messages within 24-hour period.
- Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.
- Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
Education
Associate Degree - Business Administration, Natural Science and Healthcare Administration
University of Phoenix
Tempe, AZ12.2016
CMRS Certified -
Remington College
Dallas, TX12.2016
Associate of Arts - Medical Coding And Billing
Eastfield Community College
Garland, TX08-2016
Skills
Retail Sales
Customer Service
Project Participation
Office Administration
Microsoft Office
Financial Services
Collect office software
Social Media
Multitasking and organization
Excellent communication
Customer retention
Warranty claims process management
Data entry
Documentation and reporting
Workflow management
Handling customer complaints
Strong work ethic
Listening skills
Websites
Training
- CMRS Certified, Remington College, 2016
- Computer Basics, Eastfield Community College, 2016, Dean’s List
Community Leadership
- Goodwill Industries, Great Falls, 2008, Volunteer
- REMINGTON COLLEGE, Dallas, TX, 2016, Board of Advisors-Students, Dean’s List
Internship
Intern, Texas Neurology, Dallas, TX, 2016
References
References available upon request.
Timeline
Service Advisor
Lithia CJD
04.2024 - 07.2024
Warranty Tech
DR Horton
11.2022 - 03.2024
Area Warranty Manager
Stylecraft
07.2017 - 08.2022
Billing/Coding Representative
Arthritis and Osteoporosis Clinic of Brazos Valley
01.2017 - 04.2017
Bankruptcy Specialist I
NBS Default Service
12.2013 - 12.2016
Associate Degree - Business Administration, Natural Science and Healthcare Administration
University of Phoenix
CMRS Certified -
Remington College
Associate of Arts - Medical Coding And Billing
Eastfield Community College
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