Robert E. Currie
Bryan,Tx.
Summary
I graduated with an associate degree in Business Administration, Natural Science and Healthcare with an internship at Texas Neurology. I am a motivated professional with an aptitude for innovation and creative problem solving. Communicative and personable, adapts quickly, follows direction, and serves internal and external customers and clients with poise and professionalism.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
Lithia CJD
04.2024 - 07.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Warranty Tech
D.R. Horton
11.2022 - 03.2024
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
- Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
Area Warranty Manager
Stylecraft
07.2017 - 08.2022
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
- Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
- Implemented a user-friendly online system for customers to submit their claims conveniently while expediting the review process internally.
Bankruptcy Specialist I
NBS Default Service
12.2013 - 12.2016
- Facilitated successful debt discharges by proactively addressing potential challenges and roadblocks within the legal process.
- Implemented advanced tracking systems to monitor case progress and identify potential bottlenecks in the bankruptcy resolution process.
- Answered telephone calls and email messages within 24-hour period.
- Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.
- Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
Education
Associate Degree - Business Administration, Natural Science and Healthcare Administration
University of Phoenix
Tempe, AZ01.2016
CMRS Certified - Anatomy, Medical Coding And Billing, Accounting
Remington College
Dallas, TX01.2016
Computer Applications -
Eastfield Community College
Dallas, TX01.2016
Skills
- Customer Interactions
- Retail Sales
- Customer Service
- Project Participation
- Office Administration
- Business Technology
- Microsoft Office
- EPIC business software
- Financial Services
- Collect office software
- Social Media
- PLM Builder Software
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Complaint resolution
- Customer retention
- Warranty claims process management
- Data entry
- Documentation and reporting
- Customer relationship management
- Workflow management
- Handling customer complaints
- Strong work ethic
- Listening skills
Timeline
Service Advisor
Lithia CJD
04.2024 - 07.2024
Warranty Tech
D.R. Horton
11.2022 - 03.2024
Area Warranty Manager
Stylecraft
07.2017 - 08.2022
Bankruptcy Specialist I
NBS Default Service
12.2013 - 12.2016
Associate Degree - Business Administration, Natural Science and Healthcare Administration
University of Phoenix
CMRS Certified - Anatomy, Medical Coding And Billing, Accounting
Remington College
Computer Applications -
Eastfield Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Training
- CMRS Certified, Remington College, 2016
- Computer Basics, Eastfield Community College, 2016, Dean’s List
Internship
Intern, Texas Neurology, Dallas, TX, 2016
Communityleadership
- Goodwill Industries, Great Falls, 2008, Volunteer
- REMINGTON COLLEGE, Dallas, TX, 2016, Board of Advisors-Students, Dean’s List
Training
- CMRS Certified, Remington College, 2016
- Computer Basics, Eastfield Community College, 2016, Dean’s List
Internship
Intern, Texas Neurology, Dallas, TX, 2016
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