Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Edwards

Glendora,CA

Summary

Skilled Labor Worker with strong Customer Service experience and track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.

Overview

11
11
years of professional experience

Work History

Construction Assistant /Customer Service Representative

House Medic
02.2020 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
  • General constructions of all types.
  • Maintenance for property management companies.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Identified and fixed issues during phases of production.
  • Operated variety of power tools and hand tools.
  • Followed safety protocols on job sites.

Customer Service Representative/Assistant Superintendent

Comstock Homes
11.2012 - 06.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Central Union High School
El Centro, CA
06.1983

Skills

  • Customer Service
  • Communicate effectively
  • Appointment Scheduling
  • Complaint Resolution
  • Paperwork Processing
  • Critical Thinking

Timeline

Construction Assistant /Customer Service Representative

House Medic
02.2020 - Current

Customer Service Representative/Assistant Superintendent

Comstock Homes
11.2012 - 06.2019

High School Diploma -

Central Union High School

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